SSO Option Does Not Appear

Hello ​@fas2026 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

The behavior you experienced is usually related to the page used to add the user, rather than being random. If the user is added from eSignature Admin > Settings > Users, Docusign may only display the Access Code option. To select an SSO login policy, add the user from Docusign Admin / Organization Admin > Users instead. You may also need the Organization Admin role to view and manage the Login Policy setting.

Please also confirm that the user’s email domain is claimed by your organization and connected to the configured Identity Provider. Once those settings are in place, you should be able to select Identity Provider (SSO) or Identity Provider or Username/Password, as appropriate. The Access Code field is optional and does not mean SSO is unavailable.

For more information, please see our guide: Set up and manage Identity Providers

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Sincerely,

Ma. Cassandra | Docusign Community Moderator
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Personal and Standard plans do not support SSO.

Business Pro plan supports it it as an add-on.  Not included by default.

Enhanced and Enterprise plans include SSO.

Thank you for your responses...just to add a little more context….I am at a company...and I am an Organizational admin.  When I assign users...my default is using  Docusign Admin / Organization Admin > Users.  I will also add that...initially it was not claimed by the email domain I changed that.…. I will attempt again from the different ways andt update.  Thank you again.