Core Capabilities

I want to send a contract to a client for signature. Lender wants the report to show the clients email address and their mobile number. How can I get their mobile number to show on the report as when setting up the document for Esign there is no where that it lets you enter a mobile number only email address. Hope this makes sense!

I’m trying to correct a document as the other party’s signatory has changed.We have signed, the other party has not. I select Correct then a message “Missing fields for recipients” comes up and I select Add Fields but nothing happens. I don’t want to have to void the entire document and resend but that appears my only option.

DocuSign seems designed to waste time in very small increments.1)            Times out too quickly. Then I must hit Log-in on the First page. Username on Second page. Password on Third page.  With autofill I should just be able to hit one button on the First page and be done.2)            When typing text, the box turns into almost a square that I must resize and reorient.  When is that a helpful feature?  Just leave what I type how I typed it. No brainer.3)            Pages don’t preload so there is a lag when scrolling.  If DS wants to avoid unnecessary data usage on the server, at least preload the very next page as one scrolls.4)            The new # field:  If I want a decimal point, I will type it.  Why are they default?  Just use text.5)            When uploading docs with fields, why the floating bubbles that tell me they were detected?  Why must I individually X out of each of them in order to see my screen and use the program?6)            When printing, why must I hit Custom

First time trying to use docusign, requesting banking information from Customer’s for automatic ACH payments. I need their bank’s 9 digit routing and their bank account number ranging from 5-17 digits. What field do I use to gather this information? Also, using a radio button to select between checking and savings account, but it does not display in preview. Please help!

Hi community,I have created a Word Document which is formatted as a table. If I upload it to DocuSign eSignature additional lines are created and the top of page two onwards is shifted down.Did anyone have a similar problem and know how to fix it in Word/DocuSign?Of course I can export the file as pdf every time before uploading it, but I hope for a general solution.Thank you!

Is there any way to bring both email and signing logo(primary & secondary logo) in the DocuSign Notification email using resource file. 

I need to get a signature/ approval from 2 signers. I can create an envelope with either the same or customized email messages to the two signers. The 1st signer would like to be able to edit the email message to the 2nd signer but I can’t work out how to do this. The 1st signer doesn’t need to edit the document, just the email message

I have receive an email saying:“You are receiving this notification because (“MY COMPANY”) Onboarding Team has a document retention policy. Your signed documents for 'Please DocuSign: New Hire Paperwork (FILL OUT) Updated.pdf, Finance Data Sheet.pdf, Foreign Cor...' will be removed from DocuSign.Is this DocuSign doings or did my company removed this? Curious if my company did this or something else? Any help would help.  Thank you. 

I'm wondering if there's a way to apply multiple validations to a text field. For instance, let's say I want that field to comply with the MM/dd/yyyy format, but at the same time, the date should be a future date (not today)... or another scenario, suppose I have two date fields, and I want the first one to accept only past dates (Issue Date), while the second one should only accept dates after what's defined in the first date field (Expiration Date). Do you have any recommendations for achieving this?

I have a simple rental agreement. The last two pages call for signature for me (The landlord) and the tenants. When I sent the document for the tenants to sign, they are telling me that they’re only allowed to sign one page but not the next. Also, when I sign my part, it doesn’t allow me to move forward it’s prompting me to have them sign before I can move forward, please someone advice,

We are kitchen and bath designers and we have always had our customers sign each page of their drawings so that they will actually read them (maybe) and make sure they are correct.  We may have 20 pages of drawings and the signature location and date is always the same.  Is there a way to create a template to  add the signature and date signed fields to each page automatically?  

Hello,A user received a document to sign and he does not approve the document.How does he reject the approval? Thank youElad

Is there a way to extend the time a signer has to sign?  I have a document that needs to be signed by the 7th or it expires.

Does anyone have a typical user validation test protocol to onboard the DocuSign software into your QMS?

Is there a way for me to re-send an envelope to a witness so they receive the signing email again? 

So I received a link which takes me to authentication and it has my phone number which is all correct and when I click on send pin I don’t receive anything and it’s important I get this signed, can anyone help me?

Hi, on behalf of my coworker, I would like to request to reset password email account below.Email: dxxx@xxx.co.krHe wants to log in for an e-signature and has requested a code to reset a password, but didn’t receive any email. Could you help to resolve this issue or send an email? Thank you.

Hi all,I have some issue creating my signature procedure. The need is that we sent out a procedure to our client to sign.When the client open the link, they are NOT asked to authenticate with SMS. Once the client read the whole doc and want to sign, they click on sign button and only then they are requested to authenticate with SMS on their phone.Here is my current code snippet  signer.setRequireIdLookup("true");signer.setRecipientId(String.valueOf(order));RecipientSignatureProvider recipientSignatureProvider = new RecipientSignatureProvider();recipientSignatureProvider.setSignatureProviderName("UniversalSignaturePen_OpenTrust_Hash_TSP");RecipientSignatureProviderOptions recipientSignatureProviderOptions = new RecipientSignatureProviderOptions();recipientSignatureProviderOptions.setSms(phone); recipientSignatureProvider.setSignatureProviderOptions(recipientSignatureProviderOptions);signer.setRecipientSignatureProviders(List.of(recipientSignatureProvider));But currently, the clie

I would like to prevent the document from being sent to me as an e-mail attachment after a successful signature run. Concrete case: I send a document to another person for signature. They sign and then I receive the file as an e-mail attachment. I don't want that. Ideally, there should be a notification that the document has been signed, but without the signed document. Unfortunately, I can't find this setting option. Do you have any tips for me? Thank you very much.

I am new to using DocuSign as a business owner.  When I scan my forms for signature they show vertical.  I can’t seem to figure out how to rotate them .  The receiver sees them the same way.  What is the problem?

Hi,I was attempting to clear out my draft folder by deleting envelopes, however I am getting an error whenever I attempt to delete an envelope. All the information I get is - Alert:The server encountered an error.These are envelopes I created through the DocuSign UI so there should not be any permissions issues, and this was working just a couple of weeks ago. Is there currently an issue with deleting envelopes? Or does anyone have any suggestions?Thanks,Jamie

Hi - I don’t seem to have access to seeing Voided envelopes anywhere in my system. How can I search by Envelope ID number, or do I have to have an Add-on from DocuSign in order to do so. I can see them if they were sent in a bulk email, but not if they were sent as a Single addressee.Thanks - Jane

why am i receiving the signed document individually.  how i do merge all signatures on one document. Please help

I have a document with an “office use only” field for the signer’s account number, but that number is not generated until after signing is complete. Is there any way to create a field that is not required for completion of the envelope, but that I can go back and fill in at a later time?

I am receiving a kick back on a valid email address that docusign does not recognize. Has anyone had this issue and how was it rectified? TIA