Hello, @LilyS.

After doing a login to your account, click in your initials(photo) in the top right corner in the Navigation  bar.

Verify if there is an option “Switch Accounts”, if so, select the other account. Check if you can send envelopes now.

I hope that helps!

Best,

Alexandre 

Hi @LilyS.,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!