Core Capabilities

My client accidentally used their initials for their signature.  I have opened up a several new envelopes so that they could actually sign the documents with their actual name instead of their signature.  However, DocuSign will not allow for their initials to be changed to an actual signature.  I even sent an envelop to another email address to see if that would work but sadly it did not work.  How do I fix this problem?  I pay $300/year for my plan.   Will my current plan allow me to fix this problem?

Is it that my account plan doesn't have this permission? I could set it up when I first registered my account 

Hi Community, I have a document in which vacations are requested, and people must add the dates, from - to. There are 2 text fields added with a date format.I would like to know if there is a way with a formula, to take the number of days chosen, for example, if I choose from Monday to Wednesday, that field returns the number 3. Thanks in advance for your help! :)

Hi there,I’d like to confirm if there is a way in CLM (perhaps using the expression builder) to convert currency numbers in words, as such “USD 200.000,00 (two hundred thousand dollars)”.This would be great considering our daily contracts frequently use this drafting style.

Hi all! I have a question about CLM permissions: The default permission we have always used is Full Subscriber. Apparently, that is out of compliance with our contract - which says “Community User licenses”. So, does anyone know what a “Community User” is? Is it different from a Full Subscriber? Thank you!  

I’m trying to obtain signatures on Acrobat Adobe files but Docusign wont download.What to do?Thanks

I would like to sign a document, but clicking the email link gives me an unknown error.The alternative method using the security code also gives me the same “unknown” error. I’ve checked the correct matching account emial, like twenty + times to make sure, this is not a typing issue. Still, this all is not working and there is no relevant error code.This s+++ks soo much. I’m a first time user and 100% disappointed, but the functionality, the help topics, that don’t help and on top, the help form, that is buggy and the send button is disabled, even the form is filled completely (only by me changing topics around helped to work around this).So, this is a wasteland of whatever you gyus try to do here. The industry standard has progressed so much further, since you last visited your entire service and help workflow. I feel just lost entirely and have no words how bad this is comparte to what most of the other companies in world provide at this point in time.

I have being sendidin a resending a lease to be signed but recipients are not receiving the request

Hello, Is there a way to mass delete contacts in the address book. We’ve had issues with incorrect emails being autofilled and want to just delete them all and start from scratch. It doesn’t seem to have a select all feature?

I am supposed to sign a document that is in French...I don't speak French. Is there any way I can change this to English? So translate the document? Is there an option in docusign to do this, what are your experiences?

Hello.I am working on integrating DocuSign with Salesforce for my company. Currently, when the document is sent for signature, the recipient receives an email with a link to populate fields and sign the document.However, in our case the user who initiates the document is also the person responsible for completing the values in some of the fields tagged on the document. If possible I would like to streamline the process by directly opening the page in Salesforce and bypassing the need for the initiator to have to essentially also have to send via email.Is this possible? I am very new to docusign therfore, documentation or videos outlining the steps will be very helpful. Nancy 

Dear Sender,  I am HRPB/country HR in Perú. I think that DocuSign is a great tool to sing documents, but in Hitachi Energy Perú is poor the use, so I think It could be a great opportunity to get virtual training from an expert.I can help to invite the employee so just I need the contact with the responsable for the opportunity. Appreciate your help. Thank you and Best Regards, Yosely B.

I have sent a document to 4 people to approve.  The 4th person is no longer available.  How do I add someone new to sign in his place?

My co-worker will be out of the office and I need to follow up on documents sent from her account. Is there a way for me to be allowed access to Donna’s account?

How do I add additional users to my Business Pro plan?

I am working on a web app project where I have to create contract based on form data (user input), then from the backend side i have a html template in which, I’m putting the contract details and creating a PDF then using the DocuSign library to create and send envelope to user for the signature.Questions:As we know that the starter plan starting at $50 for 40 envelopes/month, that means i can only create 40 envelope in a month? What if user does not sign the document (will it be counted) ?Currently, I am creating envelope using a HTML template each time whenever new contract created. Is there any way to minimize the process ?

One of our team members has accidentally saved information into most of our templates. We are wanting to know if we can get rid of all the saved information that has been entered? 

Is it possible to download more than one document at at time

Is there an advance feature in DocuSign that can accommodate unlimited file size?

Is there a way to find out where a text field is in my document that corresponds with the text field ID?  I believe the field is off to the side and not visible but I’d like to be able to search for the field ID.  Thank you!

I have created 2 webforms in docusign.  How do I send these out for people to fill?  Can they be sent as part of an envelope or template?Thanks

Good afternoon, DocuSign community! This may be a question that was already answered, and I apologize if that is the case, but I am struggling with a use case, so was hoping that I could lean on the experts here. I have a requirement that I merge a link into my document which will point to a policy library where the user will need to go to read additional information. I have a text field that can capture the link text, but I am not a 100% certain how I would capture the url, and then merge them into a single value in the word document. Any advice would be greatly appreciated!

Can the client/signer see where in the process the envelope is?Example: I send a contract to a recipient for signature. The recipient signs but then the envelope goes to a few internal company signatures. Does the first recipient see where the envelope is at any given point in time after they sign but before it’s completed?Thanks for any help. Janae

I have two checkboxes on the form, A & B.At least one is required to be checked.I don’t see how to make this happen.

 1. This workflow is putting both signatures in the same place, signature_1. How can i get this to put the second in /s2/ in the template?templateworkflowsignature 1 in correct placedocument variable in esig for signaturessecond signature.. putting on top of s1