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old email address no longer exist so why send confirmation code to it.
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Check your profile and preferences (top right of the DocuSign page, there is a circle with initials, click that)- you may still have the old email listed.
good luck
mr1
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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