DocuSign documents don't show up in Google inbox

Question

Sender has sent me several loan documents to e-sign, but none of the emails showed up in my Google inbox.  I have checked spam and safe senders.   My email address they used is ok.  Nothing bounced back to their end.  I also tried to access my DocuSign account but they would not accept the access code. On the other hand, my wife got hers ok in her Yahoo email inbox.  So it has to be the Google server or DocuSign does not cooperate with Google???

nathaly.monge · Accepted Answer

Hello @kahill1918,Welcome to the Docusign Community and thank you for posting your concerns!I’m sorry to hear that you are not getting the email notifications regarding the documents you need to sign, I understand that you checked your safe senders and spam.Under certain circumstances, emails can be blocked by the recipient’s (in this case yourself) email domain configuration or can be marked as spam. You can find more details about these scenarios here: Why am I not getting Docusign email notifications?If you haveconfirmed that none of the above scenarios apply, we recommend creating a Customer Support case so that a Tech Support Expert can take a closer look at the issue. Please provide the envelope ID number in the case notes.How to find your document’s envelope ID: Where can I find the Envelope ID?Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

kahill1918 · Answer

I am not able to get the envelope ID at all anywhere because I get nothing at all in my Gmailbox. Mt wife’ does get it in her Yahooemail box on her own computer, and she notices that I am copied correctly. The sender says it does not bounce back to her. So it should have gone through but disappears before getting to my emailbox. Instead it seems it goes elsewhere but where?

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