How to get Recipient Authentication functionality added to our demo account?

Question

We want to enable the ability to require signatories to enter a code via SMS before signing, to verify their identity. We want to use Recipient Authentication and send them an SMS, but cannot find this in our demo/developer account. How do we get this capability added/enabled please?

Michael.Rave · Accepted Answer

@Gavin JohnsYou can create a Docusign Support ticket to enable additional features in the demo environment if they are not already enabled for the account. In general Docusign enables features for a specific account and the Docusign Administrator may have to enable and configure them as needed to make them available to the users of the account.Please be aware that these may be paid features, which means they can only be enabled in the demo environment. To enable them in production they need to be included in the Docusign plan subscription or will be enabled whenpurchasing add-ons.

nathaly.monge · Answer

Hello @Gavin Johns,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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