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Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

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Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

5488 Topics

ReggieNewcomer

asked in eSignature

Caution

Sent a document for signature and my recipients are concerned as to why the email notification has a banner stating “Caution: This email came from an external source. Please do not click on links or open attachments from senders you do not trust.”

zhangjNewcomer

Hi, I am new to DocuSign. Where to find existing template for us to start and modify?

162

6 months ago

NondvNewcomer

asked in eSignature

Multiple emails in a personal account

Hi!I use different email addresses which means that some people send documents for me to sign to the alternative email and the documents do not appear in my history Is there a way for me to link a second email to my account?

1824

6 months ago

Sergio SalvadorNewcomer

asked in eSignature

Two accounts with the same email- Delete one

Hi!There is a second account with the same email address, one of which is receiving some envelopes and the other is not.If I delete one account, is the other one going to receive all the envelopes sent to the email addresses?Thanks in advance

1193

6 months ago

Wei McCallumNewcomer

asked in eSignature

Why I could see the documents in my cell phone but not in my laptop?

Why I could see the documents in my cell phone but not in my laptop?I could see on my laptop has one document for waiting for action but open the folder there is none there?

944

6 months ago

AnnickNewcomer

asked in eSignature

I don't have the 'Get Link’ Option ..

dear all,I don’t have the ‘Get Link’ option in the menu ‘more’. How can I get it there?Thanks,

485

6 months ago

oakey24Newcomer

asked in eSignature

Docusign is telling me ive reached by envelope limit but I havent?

I have signed up for the docusign personal account and therefore have 5 envelopes to use each month.My plan start date was 19/3/24 and since then ive used envelopes on 20/3/24, 27/3/24, 28/3/24 and 10/4/24 = 4 in total but docusign is now telling me that ive reached by envelope limit.. does anyone know why that might be?

2402

6 months ago

ksickingerNewcomer

asked in eSignature

Cannot login to docusign support to open a new ticket

When i go to https://support.docusign.com/s/contactSupport?language=en_US and click on Open a Support Case, and then select eSignature, I login with my account info but am then brought to a screen that says “Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios, contact DocuSign Support for assistance.” My account is not new. My account was created in 2016. This happens on every browser i try. In a private browsing window, too. Can someone assist me with being able to open a support ticket, please??

1202

6 months ago

Community UserLegacy User

asked in eSignature

When receiving emails notifications that a document has been signed is there any way to CC another email address, so they receive the notification as well that the document has been signed?

692

6 months ago

JP801Newcomer

asked in eSignature

Customizing Powerform PDF File Name

Hey everyone! I'm not sure if this feature is available, but I wanted to ask just in case it's possible. I've created a powerform that forwards to our ticketing system, generating a PDF. However, I'm wondering if there's a way to grab information from the document (senders name) or perhaps when the initial sender information is filled out, is there a way to customize for that information to populate on receipts file name? I see that “Completed” is automatically added to the receipt, is there a way to customize this? What is currently showing is, “Completed: WireTransfer.pdf.” What I would like to see is, “Completed: (Name) Wire Transfer.pdf.” Attached is what I am seeing in our ticketing system. Thanks everyone!

772

6 months ago

LeonOINewcomer

asked in eSignature

No SIGNATURES tab in my account

Why there is No SIGNATURES tab in my account as article below tells? https://support.docusign.com/s/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE?language=en_US

341

6 months ago

Carla ANewcomer

asked in eSignature

docusign is changing the numbers

I have to send a doc to my Supervisor to sign. After I upload the doc, the final value in Docusign is different from original doc. Somewhow docusign is changing the numbers … it’s only 1-2 cents but my Supervisor does not want to sign it like that.

936

6 months ago

KarenNNewcomer

asked in eSignature

Title case capitalization

Is it possible to force capitalization on words in Text (short-text) fields or have it change to capitalization upon save in eSignature? e.g. first name, last name.Thank you!

1952

6 months ago

rbamCPNewcomer

asked in eSignature

Watermark on files in certain folders

Is there a way to have separate (or none) watermarks for documents sent? In our corporation we have multiple departments making use of DocuSign for different reasons. Out Legal department would prefer documents with a watermark on them, while other departments need a different watermark, or no watermark on them. Is this possible?

691

6 months ago

DannyGNewcomer

asked in eSignature

Client Error message: "You must be logged-in to the right account"

My client is receiving an error message when clicking on the “Review Document” button on her mobile device. Message says “You must be logged-in to the right account” I’m not sure how to help this client. Thanks in advance for your help

Megan Mc GeeNewcomer

Good Day, When I prepare an envelope, I don't have any send option.

BeatawNewcomer

Hi, I opened a new Docusign account reflecting my new email address. Now I’m told my old account does not exist and I can’t access any of the documents from mu old account. What can I do?

224

6 months ago

sportsscientistNewcomer

asked in eSignature

What counts as a “Send?”

If I request signatures from 10 people on one document. . .is that one “Send” or 10 “Sends?”

343

6 months ago

Anne.CabreraNewcomer

asked in eSignature

recipent does not have the same view of document as I do when I look in preview. It's a rental lease

I uploaded a template that I already filled out with details. Created signing order. when I select preview only sender can see details. When I view from 2nd signer the document is blank with no details

272

6 months ago

Coco LoNewcomer

asked in eSignature

I got completed signature email for Christine Pan, but actually documnet didn't sign by Christine Pan, not sure what problem is it?

262

6 months ago

ShirleyNewcomer

asked in eSignature

trust deeds and service agreements in HK

May I ask if DocuSign supports online signing of documents such as trust deeds and service agreements in HK, and whether they are legally binding in HK?

292

6 months ago

Theo.UmeNewcomer

asked in eSignature

How to retrieve a document from my email into DocuSign

Hello, Please I received an email requesting that I sign a document using DocuSign.Kindly advise on how I can open this document on DocuSign account that I have created? Thanks.

624

6 months ago

KarenDAngeloNewcomer

asked in eSignature

Signing a document received by email that's already been Docusigned

Hello! I’ve received a document by email that was Docusigned by an external party. When I circulated the document internally for signature, it came back to me with a message ‘at least one signature is invalid’. Is there a way to obtain an internal signature on this document without invaliding the existing (external) signature? Thanks.

4623

6 months ago

Mark GomesNewcomer

asked in eSignature

Double initial button?

Hi,When dealing with two clients that require initials, is it possible to create a button the would allow double initials instead of individually placing both initials individually side by side? That would save time and the spacing would be aligned perfectly.Thanks,Mark

345

6 months ago

Pier75Newcomer

asked in eSignature

Insert before the signature a mention "Read and approved; valid for agreement ...”

Dear Community,I would like to insert a mention to type or a box to tick where the signee approve the following text "Read and approved; valid for agreement pursuant to the conditions and modalities mentioned above” and then sign.How can I do it.Thks for your support

1382

6 months ago

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