Developer

After experiencing a significant outage for my largest user group for DocuSign at my organization, I have been asked by management to confirm DocuSign’s role in third party integrations like SAP Ariba falling out of compliance resulting in a complete rejection of signature tasks.Are these third parties reviewed or tested on a regular schedule? DocuSign was very quick to respond and helpful working with the integration team at SAP and it is working.But the question I was asked by our management team is why this wasn’t identified sooner? If anyone has information or experience in overseeing integrations with DocuSign and some best practices you have adopted in your team, I would be grateful to know it.Thanks!

 We are using Salesforce Sandbox with a DocuSign Demo account that includes DocuSign Gen licensing.DocuSign Gen Preview fails with error [100] even for a minimal “Hello World” template and System Administrator user.Please verify and re-provision DocuSign Gen for our Salesforce org and confirm the correct Demo Account ID is bound.ERRORFailed to initiate document generation. Please try again later or contact your administrator for assistance. [100] Error occurred Reference ID: 0a3f3e69-9559-44a1-83f5-05cc70697d12 With Regards,Gana.

Dear DocuSign Team,I am writing to express my extreme frustration regarding the Go-Live process for my Integration Key (Podio-API). I have been stuck in a loop between your technical and sales teams for several days now.Here are the facts of my case: Technical Compliance: I have successfully completed 26+ API calls in the developer environment, and my status is currently "Ready to Submit". Account Status: I have already upgraded my account to the Business Pro plan (Account ID: *******), which should support custom integrations. And my Developer Account ID is ******* The Issue: Despite the upgrade, the "Select" button remains disabled, and the system shows my account as "ineligible" to promote an integrator key. I have been told by your technical team that I am on the right track, yet

Here are some of the latest popular questions that developers asked in the Docusign Community for the month of January 2026.CORS error on redirection errorSummary: The developer has built an application using

Greetings DocuSigners! My name is Kristen and I own a property management company. I had previous DocuSign experience as a manager in the aviation industry for several years, so when I started my current company over 10 years ago, I knew I wanted to use the product for all lease applications, management agreements, leases, vendor items, communications, checklists and much more. However, after building all of these forms for sometime, they are now becoming time-consuming and cumbersome, and not mobile-friendly, even though DS offers the options, the failure rate for the end-user is discouraging. Here is my current need, and wonder if this could actually be done. I want my website to be able to offer:Easy to use, rental application, with ability to upload applicant drivers license, proof of income, pet info, etc.  A syndication of all of my available rentals. Most current apps are not compatible A way for contractors to apply or mak

I’m currently integrating with the DocuSign eSignature REST API (v2.1) and facing an issue when creating envelopes using composite templates.What I’m Trying to Do Create an envelope using a server template The server template already contains one or more documents At runtime, upload multiple additional attachment documents (PDFs) Use compositeTemplates (serverTemplates + inlineTemplates) for this purpose IssueWhen the server template contains documents, I’m unable to upload multiple additional attachment files via composite templates. Additional documents are ignored / not added to the envelope If the server template has no documents, multiple attachments work as expected

Description:I'm unable to authenticate using JWT Grant with my promoted integration key in production. I receive an issuer_not_found error despite having the integration key properly configured.Configuration:Integration key was created in developer account and promoted to production using DocuSign's go-live process Generated new RSA key pair in production User Application setting: Yes Authentication Method: Authorization Code Grant Redirect URI: http://localhost:8080/callbackError:When attempting JWT authentication, I receive:{"error":"invalid_grant","error_description":"issuer_not_found"}Steps Attempted:Tried granting individual consent via multiple authorization URLs (both account.docusign.com and account-d.docusign.com) A

Following this instruction : https://support.docusign.com/s/document-item?language=en_US&bundleId=als1679428547895&topicId=kyy1679958874136.html&_LANG=enusI was able to create a word document using DocuSign Add-on , and then uploaded to Docusign as template.In MS Word it looks like this :I created an app in C# that uses DocuSign.eSign.dll 8.0.2 version and cannot set values to those "sender field data".Any idea how to do it ?These is what I tried so far : Tried upgrading the library to 8.6.0 to use : envelopeDefinition.PrefillTabs (failed)

I’m trying to receive webhook notifications from DocuSign on my endpoint but the request fails with the error:"The request was aborted: Could not create SSL/TLS secure channel."My Azure web App Service to supports TLS 1.3 minimum. DocuSign webhook requests fail when attempting to connect.Does DocuSign support TLS 1.3 for webhooks? If not, is there a workaround or fix to make this work?

👋 For teams implementing account maintenance workflows in fintech:Do “simple” account updates still turn into custom logic, edge cases, and manual exception handling?If those requests mean repetitive data entry across fragmented systems, slow compliance checks, or frustrated customers, you’re definitely not alone. Our newest Developer Center use case breaks down how developers can modernize account maintenance with secure, scalable self-service workflows—without sacrificing compliance.Key takeaways: Orchestrate self-service and assisted flows in a single process using Maestro workflows Capture structured, validated data with Web Forms to reduce rework and errors Apply policy-driven IDV, KYC, and AML checks only when needed Integrate cleanly with CRMs, core banking systems, and internal ser

Hello,I first created a developer account with my work’s email, then i realized that i do not have access to the advanced signing methods that i have to test.I have a user in my company’s production environment, but it shares the same logs with my developer account, that is not linked to the company, so when i log in the developer realm using my work email, i do not have access to the advanced features. Is there a way i could associate my developer account with my company ?Thank youMathieu

Hi, I am sending a DocuSign email from Apex and using the Salesforce Email Template to generate the Email Body. I am using Messaging.renderStoredEmailTemplate to get the HTML body, and when I check the result using System.debug the HTML content is correctly generated and present. However, after the email is sent, the email body is completely blank. Relevant Code:Messaging.SingleEmailMessage renderResult = Messaging.renderStoredEmailTemplate( opportunityEmailTemplateId, opportunityId_i, myContact.Id);String opportunityOfferEmailContent = renderResult.getHtmlBody();myEnvelope = myEnvelope.withEmail( opportunityOfferEmailSubject, //Subject opportunityOfferEmailContent //Email Body);myEnvelope = dfsle.EnvelopeService.sendEnvelope( myEnvelope, true);How do I resolve this?

Hi, I work as an Integration Engineer for Unit4 and we’ve developed an integration between our ERPx platform and Docusign for document e-signing. We are now introducing some changes in the integration and we noticed an apparent difference on the signer consent process. We used to have a ‘consent_required’ error (HTTP response status 400) when requesting an OAuth token for the signer and we used it to identify that a given signer hadn’t yet given their consent. Currently it seems that all the signer consent process is dealt exclusively on Docusign UI. Can you please confirm if Docusign introduced any changes at the signer consent processing level? Thanks in advance

I have submitted and signed the Docusign API Go Live Form that is linked to the ‘Submit verification form’ button. I would like to know if I need to do anything else aside from wait until the manual Go Live review finishes. My dashboard status did not change status which is making me unsure. And how long might the Go Live process take on average? Thanks 

Hello, I have an issue concerning the simplified view, it would seem that it doesn’t support HTML, or just partly ?When sending an envelope via docusign API, i am sending HTML through the “emailBlurb”, that html is well rendered on the email side. But it is not on the docusign simplified preview pageOn the email side: On the simplified welcome view, many spaces generated, images doesnt work. 

  Hello DocuSign Community,  We are hitting the ENVELOPE_ALLOWANCE_EXCEEDED error on our Developer Demo account, and the error occurs both via the REST API AND the web interface. This rules out the "API has separate limits from web" explanation mentioned in previous threads.  Environment:  - Account type: Developer Demo (sandbox)  - Authorization server: account-d.docusign.com  - API base path: demo.docusign.net/restapi  - Integration method: REST API via official PHP SDK (docusign/esign-client v8.6)  - Error code: ENVELOPE_ALLOWANCE_EXCEEDED  - Error message: "The envelope allowance for the account has been exceeded"  Critical detail:  The same error appears when trying to send envelopes through:  - ✗ REST API calls  - ✗ Web interface (appdemo.docusign.com)  This suggests either a system-wide bug or an account-level issue, not an API-specific quota.  Su

Core ProblemMy organization has implemented Docusign-Connect to send completed envelope to our Laserfiche storage system. This Works as intended for envelopes with a single template however multi-template envelopes additional templates do not express retrain their Envelope Custom fields metadata correctly when transferred to Laserfiche, and instead assume the Envelope Custom Field data of the initial template.  Current DesignEach Template has 4 key pieces of metadataTemplate Category: This could be either Custom Envelope or Document Field and is a static value for the template. Currently set to an Envelope Custom Field.  Template Sub-Category:  This could be either Custom Envelope or Document Field and is a static value for the template. Currently set to an Envelope Custom Field. Recipient Account Number: This is currently a Custom Document Field on

We are using Docusign JS library for embedded signing experience. In chrome browser, when we load the url, it is adding iframe in DOM and then opens modal to accept terms.In edge browser, it just hangs and never open the modal to accept terms with exceptions below.   

I am working on converting a bunch of hand written forms to DocuSign.  Our system uses the DocuSign API and connects to it using the C# .NET SDK.This works well for most fields and anchor tags but, recently, we have started adding fields like checkboxes and radio buttons.  However, it appears that radio buttons do not have any sort of measurement associated with them in their class (no scale, no width/height, etc.).  The only size related field I can find is fontsize, but changing that does not appear to change the size of the radio button.Is there any way to change the size of a radio button for a form submitted through the DocuSign API?

Hello,I'm reaching out because my Go Live request was recently declined, and I'm unsure why — no feedback or rejection reason was provided.About Our IntegrationWe're building a B2B SaaS platform (Getmany.com) that requires customers to sign commitment agreements.  The Go Live form was declined by Drew Martin, but I received:- No email explaining the issue- No checklist of what failed- No comments or next steps I'd appreciate any help with:1. Visibility - Is there somewhere I can view the rejection reason?2. Common Issues - What typically causes silent rejections? Or it’s normal?3. Checklist - What should I verify before resubmitting? I did more than 80 tests.4. Escalation - Can someone from DocuSign review my submission?I'm ready to fix whatever

Hi, I’ve created a Connect configuration with the following settings:Trigger Events > Envelope Events > Envelope Signed/Completed!-->Include Data:Documents Attachments Document Fields!-->But when the contract signing process is complete, I receive a payload into my webkook with the following structure:!-->​​​​​​​{ event: 'envelope-completed', envelopeId: '68ce2953-4fa5-8d2f-8094-cde7fc130d3b', status: 'completed', documents: [ { documentId: '1', name: 'InvestmentContract_50b40cd2-f529-4584-892d-926b40447143' }, { documentId: 'certificate', name: 'Summary' } ], completedDateTime: '2026-01-13T16:15:14.87Z', createdDateTime: '2026-01-13T16:13:53.8Z'}The PDFBytes is not included in the payload. I need to get the signed PDF and save it in a safe storag

I’m trying to use the simple send.sig.request script to send signature requests, but it is not at all clear how to get the access token. The JWT seems like overkill as I don’t need to impersonate everyone, just access as a single user, but I don’t want to deal with popping up web pages and whatnot for consent - it just needs to send the request. The instructions say to setup a redirect uri, but it’s not at all clear what the uri is supposed to do when whatever redirects to it…Thanks for any help...

Hi DocuSign Community,I recently submitted a Go Live request for a DocuSign API integration, and it was declined, but I did not receive any explanation, comments, or guidance on what needs to be fixed or updated.This has left me a bit stuck, so I’m hoping someone here (or a moderator) can point me in the right direction.Integration Details Authentication: JWT Signing method: Embedded Signing (Recipient View) Webhooks: DocuSign Connect for envelope completion Status: Fully working and tested in Demo