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Hi DocuSign team,
I'm stuck in a loop trying to enable SMS and WhatsApp delivery on my developer sandbox account. I've been advised to open a support case, but support.docusign.com won't authenticate me.
What I need:
Enable SMS and WhatsApp delivery on account 7ba44489-edcb-4415-9dd9-3632e018480c.
What I've tried:
1. Viewed a post on this community with the same request. The reply
redirected me to open a support case.
2. https://support.docusign.com → Log in
- Tried "eSignature and IAM Applications" category → password
rejected every attempt (same credentials that work on
apps-d.docusign.com and developers.docusign.com).
- Tried "Docusign Partner" category → same rejection.
3. Attempted to sign in at developers.docusign.com and navigate
to a support form from there — no developer-specific case
portal is exposed after login.
Could you either:
(a) Open an internal case on my behalf for the account above and
route it to the engineer who enables SMS/WhatsApp delivery, OR
(b) Provide the correct support.docusign.com login category for
a developer/demo account holder.
Context on why I need SMS delivery (in case it affects routing):
I'm building an integration for a personal-injury law firm. Many
clients are infrequent email users, so the retainer signing link
must be deliverable over SMS. The API error I'm blocked on:
ACCOUNT_LACKS_PERMISSIONS
Account lacks permission to send Envelopes over SMS.