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Question

Request size too large?

  • April 24, 2026
  • 2 replies
  • 22 views

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https://support.docusign.c> Document file limit:om/s/articles/DocuSign-Document-and-Envelope-File-Size-Limitations?language=en_US)Hello, I have a question similar to 

In my envelop, we send the following files which I converted to base64 :

 

```

Size    Name299k    69e772f5b28637.57190393.pdf.b64521k    69e772f5cf6a18.49898668-1.pdf.b64521k    69e772f5cf6a18.49898668.pdf.b641.5M    69e772f5f03d22.08961500.pdf.b644.1M    69e772f6b8acf3.84730872.pdf.b641.0M    69e772f7bc72c.pdf.b644.0M    69e772f8a3bad.pdf.b644.9M    69e772f8effff.pdf.b646.1M    69e772f9e0fc9.pdf.b64 12M    69e772f61e4f61.23971176.pdf.b641.0M    69e772f85fedb.pdf.b642.3M    69e772f544c5b3.25933827.pdf.b64179k    69e772f720d46.pdf.b64753k    69e772f787a5b.pdf.b643.0M    69e772f8011c8.pdf.b64851k    69e772f74662d.pdf.b645.8M    69e772f95408b.pdf.b64

```

Which makes a total of 48.9MB.

I get the following error message : `The request size of 56456780 bytes exceeded the maximum size of 35651584 bytes`

Which is true but, according to your documentation (https://support.docusign.com/s/articles/DocuSign-Document-and-Envelope-File-Size-Limitations?language=en_US) :

 

> The total envelope size, including all the documents, cannot exceed 200 MB.

> Each document must be less than 50 MB.

Which is the case for my request.

Is your documentation up to date? How can I know the real conditions?

 

Thanks for your help

2 replies

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  • Docusign Employee
  • April 25, 2026
Hello Guilhem,
 
Thank you for contacting Docusign Developer Support. 

We appreciate the detailed description.  

Please consider that: 

Base64 encoding typically increases a file's size by approximately 33% compared to its original binary format.
 

As Base 64 encoding needs ~ 8 bits for each 6 bits of the original data (or 4 bytes to store 3).

  • Original Size: 48.9 MB  48,900,000 bytes.
  • Encoded Size: 
     65.2 MB to 66 MB (Base64 encoding expands data by a factor of 4/3). 
We recommend creating the envelope draft (status=created) and adding half of the documents using a second API call (PUT).

We hope this helps.

 
Best regards,
 
Adrian | Docusign Developer Support
 

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  • Author
  • Newcomer
  • April 27, 2026

Hello ​@adrian.castro, thanks for the answer.

The part I don’t understand is that the total total size of my request is 48.9MB, and the largest file is “only” 6.1MB.

 

I’m using The Official Docusign eSignature PHP Client SDK, it works for almost all of the cases, excepted for a specific customer, so I believe it’s a problem of file size. But again, I don’t understand the error output because request is < 50MB and the files are relatively smalls.