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Ask questions, share knowledge, and get help from other developers as well as our support team.

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1167 Topics
leah.breen
Community Admin
leah.breenLeah Breen
published in General
Developer Ask Me Anything (AMA): Building and automating agreement workflows with Docusign APIs
Developer Ask Me Anything (AMA): Building and automating agreement workflows with Docusign APIs

👋 Hey developers! Tired of hard-coding agreement flows over and over?September’s developer AMA is all about automating workflows with Docusign. The thread is open now through September 30—ask your questions async-style and get answers from Niani Byrd, programmer writer at Docusign who brings her perspective as a full stack engineer.  When you comment with a question, you’ll also be automatically entered into a giveaway to choose a $100 gift 🎁🔧 Topic for this AMA: Building and automating agreement workflowsManually routing agreements and stitching together custom code can slow your apps down and frustrate users. With Docusign Maestro, you can:Automate every step of an agreement—data collection, routing, signing, and post-sign actions—in one flow Orchestrate across eSignature, CLM, IDV, and extension apps without writing brittle custom code Standardize agreement processes with reusable templates that enforce compliance Add conditional routing and decision logic to reflect real-world c

6935
niani.byrd
Docusign Employee
leah.breen
Community Admin
leah.breenLeah Breen
published in General
Headed to Docusign Discover25 or thinking about it? 👀
Headed to Docusign Discover25 or thinking about it? 👀

This is your thread to connect with other builders, ask questions, and get the inside scoop before Docusign's in-person, builder-focused event in San Francisco on October 30.👋 Introduce yourself to the Community. Share what you do, where you’re based, and why you’re interested in attending.💡 Already registered? Tell us what you’re most excited to explore—hands-on coding, AI-powered automation, or testing out the newest APIs. And feel free to ask your questions about attending the event.❓Still on the fence? Drop your questions here about the event, sessions, or what to expect. We’ll help you figure out if Discover is right for you.📸 After the event, come back to share your top takeaways, favorite moments, and photos to keep the energy going.

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leah.breen
Community Admin
matthew.lusher
Docusign Employee
matthew.lusherDocusign Employee
published in General
August 2025 Developer Newsletter: New FOCS Extension!
August 2025 Developer Newsletter: New FOCS Extension!News

👋 Hey developers! Each edition of the Developer Newsletter is packed with the latest product updates, tutorials, events, and real-world stories to help you get the most out of Docusign APIs and tools. Here’s what we have for you in August.This is your space to explore what’s new, ask questions, share feedback, or chat with our team and other developers in the comments.Automate secure file storage from your workflowsEliminate scattered agreement files, manage version control, and minimize compliance risk by automating your agreement storage processes with your chosen cloud solution. Our new file output cloud storage extension lets you create extension apps that automate storing Docusign documents to the cloud from your Maestro workflows. See how in our latest blog post!Get startedInterested in file output extensions? Share how you might use this in your workflow, or ask any questions in the comments. News and Community HighlightsFintech devs! Come hang with us at fintech_devcon 2025Com

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matthew.lusher
Docusign Employee
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Community Admin
Docusign CommunityCommunity Admin
published in General
Developer Resources

Hey Docusign developers! Here are some helpful resources to help you get started building. Code examples and toolsCreate a developer account Quickstart Docusign on GitHub Docusign Postman Collections Tools overview SDKsLearning resourcesDeveloper Center Docusign University Developer blog Developer YouTube Developer FAQsPartnersISVs get started Become a partnerGet supportContact developer support Ask a question here in the communityHappy coding!

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Community Admin
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Newcomer
Adam223Newcomer
asked in eSignature API
Persistent no_valid_keys_or_signatures error with JWT Grant

Hello,I am attempting to implement JWT Grant authentication for my DocuSign integration in a developer account (demo.docusign.net). I consistently receive the following error when making API calls (e.g., oauth/token endpoint):"Authenticatie mislukt (400): no_valid_keys_or_signatures"This translates to no_valid_keys_or_signatures.Here's what I've done so far:I have created an RSA Keypair within my DocuSign developer account for my Integration Key. I am using the Private Key from this newly generated keypair. I have confirmed that it's copied completely, including the -----BEGIN RSA PRIVATE KEY----- and -----END RSA PRIVATE KEY----- headers/footers, and that there are no extra spaces or missing line breaks. I have correctly set my CLIENT_ID (Integration Key), USER_ID (API Username), ACCOUNT_ID, and DOCUSIGN_BASE_PATH (https://demo.docusign.net) in my application's environment variables. I have performed the required user consent grant by navigating to the consent URL (https://account-d.d

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Newcomer
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Newcomer
OptimusNewcomer
asked in eSignature API
Question about TLS 1.3 Support for Outbound API/Webhook Connections

I’m trying to receive webhook notifications from DocuSign on my endpoint but the request fails with the error:"The request was aborted: Could not create SSL/TLS secure channel."My Azure web App Service to supports TLS 1.3 minimum. DocuSign webhook requests fail when attempting to connect.Does DocuSign support TLS 1.3 for webhooks? If not, is there a workaround or fix to make this work?

151
matthew.lusher
Docusign Employee
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Newcomer
CKPNewcomer
asked in eSignature API
I want to change individual height and width of signing box

i want to use DocuSign Api Service to send document for digital Signature but the problem is that i want sign box in specified row of document so i want to change the width accordingly but their is only one option which is scaleValue so is there any option or api with any payload by which i can fix the height and width as per my require ment

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Newcomer
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Newcomer
SPROUTSAI_devNewcomer
asked in eSignature API
No Response After Submitting Partner Production Account Request

Hi DocuSign Community,We’ve developed a system that integrates with DocuSign to access templates and send offer letters directly from our portal. In our setup, users log in to our portal with their DocuSign accounts, and from there they can access their templates and send offers through DocuSign using eSignature API.So far, we’ve been testing successfully using a Sandbox account. To move into production, we understand that we need a Partner Production account. We have already filled out and submitted the required form for this, but we haven’t received any response yet.Has anyone else experienced delays with this process? Is there a recommended way to follow up or escalate the request to get our Partner Production account enabled?Any guidance would be greatly appreciated.Thanks in advance!

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Docusign Employee
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Newcomer
REFANewcomer
asked in General
Developer Portal blank screen after login — /api/user/settings returns 500

Hello everyone,I’m encountering a problem when accessing the DocuSign Developer Portal:- URL: https://developers.docusign.com/platform/account/  - After logging in, the page stays completely blank (only the header appears).- In DevTools Network tab, the request to `/api/user/settings` returns HTTP 500.- On the console, I see the error:    TypeError: Cannot read properties of undefined (reading 'account_name')Steps already tried:- Tested in Chrome and Edge (both latest versions).- Cleared cache and cookies, used incognito mode.- Tried on different networks and devices.- Extensions like AdBlock are not the root cause.It seems the frontend cannot proceed without user settings.  Has anyone experienced something similar? Any workaround, or is there a direct way to reset or repair account settings?Thank you for your help! 

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J
Docusign Employee
R
Newcomer
Redbird19Newcomer
asked in eSignature API
Possible to set company or text when updating recipient signer via API

We host in-person meetings, and want the attendees of the meeting to sign the meeting document via a tablet that gets passed around.  We don’t know who the attendees/signers will be, or how many, but we want them to sign the document within our web application.  After a lot of experimentation with Docusign’s APIs, we’ve taken this approach:We create an envelope (POST to /restapi/v2/accounts/{accountId}/envelopes) with 100 allocated signers (the maximum allowed and hopefully more than will ever attend our meetings).  These are placeholder signers.  Our document also has 100 lines allocated for recording attendee information which feature anchor tags for recording the signature (\s1\, \s2\, etc.), anchor tags for the attendee’s name (\n1\, \n2\, etc.), and anchor tags for recording the attendee’s company (\c1\, \c2\, etc.)   As each attendee enters their information on the tablet, we call Docusign’s recipient-update API endpoint (PUT to /restapi/v2/accounts/{accountId}/envelopes/{envelop

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Newcomer
S
Newcomer
srinaa00Newcomer
asked in eSignature API
Is it possible to use eSignature API embeded document as a modal/dialog?

 Hi DocuSign Community!I'm implementing embedded signing with Focused View/Click to Agree using the eSignature JavaScript SDK. I need to display the embedded document in a dialog/modal within my page.Question: Does Focused View provide any built-in dialog/modal component for displaying the embedded document (similar to Click API), or do I need to implement my own custom UI container where the document will be embedded?I've checked the documentation which covers styling the container div, but I want to confirm if there are any built-in presentation options before building a custom solution.Thanks! 

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Docusign Employee
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Newcomer
nova.zhaoNewcomer
asked in eSignature API
createSenderView

curl --location 'https://demo.docusign.net/restapi/v2.1/accounts/44a2f9ab-3470-4650-b2e6-ac8a4dfea066/envelopes/cf7b3774-9987-4833-a90f-2a66e0a1afbd/views/sender' \--header 'Authorization: Bearer eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiNjgxODVmZjEtNGU1MS00Y2U5LWFmMWMtNjg5ODEyMjAzMzE3In0.AQoAAAABAAUABwAAOgdG_s_dSAgAAKLLpwbQ3UgCAEz2CsEDomdHhcUDVEctjgkVAAEAAAAYAAIAAAAFAAAAHQAAAA0AJAAAADZhZTY0YTNkLTRiMjEtNGM1OC04MzU1LTA1ZGU0NTU4NzgzYiIAJAAAADZhZTY0YTNkLTRiMjEtNGM1OC04MzU1LTA1ZGU0NTU4NzgzYhIAAQAAAAYAAABqd3RfYnIjACQAAAA2YWU2NGEzZC00YjIxLTRjNTgtODM1NS0wNWRlNDU1ODc4M2I.DLenJSax1U2_6ASAm9tYR1GCqQTVj37eDJHhSURCMfNKZ2CYLWn-X-NKTVIaYF-xTA51tZtHiSXqiQI-t171Aqk6GnqEEW4oLChLFotkEBoJUvPj3UvUu_87-PDp1meJJmqzYUiOVeF2iHZijdFEWU0apBRbAujitSNyU4R7SEWAZO8i9xUq70lf0heo9qnGs1qWdlRqn5R-rady1ufdrJxlH2vKAoTsPSYCXnvImYWRZyKx5c_kndFUdBMF_JpMZsObhgDXbRH5pBT0hGgxhN1rsaJBY-RdTT_vrYCs4DVux8rduk5cnoZbGBzqK04b_IMncNXKpqqG5GFZFYoXKA' \--header 'Content-Type: application/json' \--data '{  "returnUrl": "https://pms.imi

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Newcomer
P
Newcomer
pjdesai38Newcomer
asked in General
Legal Desai Living Trust

Send to p**************

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Community Moderator
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Newcomer
AH-TSNewcomer
asked in Go-live
Go-live declines from developer to production account with status Ready to Submit but received Rejection email

We've met the following criteria and we're thinking that this is a platform bug because what we're seeing in the go-live dashboard isn't reflecting the "declined" state that's indicated in Go-Live process documentation. We have a status of “Ready to submit” but received decline email. We have the IAM Standard subscription. Here are the criteria we're meeting:- We have, and are submitting this request from, a dev sandbox account and integration key- 20 or more successful API calls in a 24 hour period- Integration exclusively using OAuth 2.0 for authentication- Active production account with a plan activated (this account)- Admin privileges on both the dev and prod accounts- Review submitted via the actions -> go live process- Logs are clean- We’re thousands of calls below the rate limits- The go-live request attached to this message is the one that's been declined twiceWe’re not getting anything in the dev dashboard indicating a declined state, only that it’s ready to submit, even af

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A
Newcomer
B
Newcomer
BettyJNewcomer
asked in eSignature API
Unable to get expected response for GetUser, CreateUser

We are trying to reach the docusign admin Apis, using authorization code grant for authentication. We are getting the below responses for both Get and post user .Please help me understand where is this going wrong.Below are the steps I am following Get Authorization Code using https://account-d.docusign.com/oauth/token https://account-d.docusign.com/v2/organizations/OrganizationID/users?Authorization=Bearertoken Response code 200,<!DOCTYPE html> <html lang="en" class="account-server"><head>    <meta charset="utf-8">    <meta name="viewport" content="initial-scale=1.0">    <title>Docusign</title>        <link rel="icon" href="https://docucdn-a.akamaihd.net/olive/images/2.64.0/global-assets/ds-icons-favicon-default-64x64.svg" type="image/svg+xml">    <link rel="canonical" href="https://account-d.docusign.com/" />    <base href="/">     <script type="text/javascript" nonce="WZtc7MttxuYURuw2RQY0y6bwija69tP4ZmORK1dq3Lg=">   

522
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Newcomer
mshealy
Digital Collaborator
mshealyDigital Collaborator
asked in General
integration with infoEd

Has anyone integrated DS with infoEd?

111
karan.kaushik
Docusign Employee
D
Newcomer
davidpezzuloNewcomer
asked in Salesforce/Apex Toolkit
Salesforce Apex Toolkit Embedded Recipient Issues

Hi,I’m attempting to leverage the embedded URL function in the apex toolkit where a user can initiate a contract and have a user sign on their device in person using embedded URL to docusign.I’m requesting an envelope using this code:         // 2. Create empty envelope tied to CPA        dfsle.Envelope env = dfsle.EnvelopeService.getEmptyEnvelope(            new dfsle.Entity(cpa.Id)        );        // 3. Attach DocuSign template        dfsle.Document doc = dfsle.Document.fromTemplate(            dfsle.UUID.parse(templateUuid),            'Customer Product Agreement'        );        env = env.withDocuments(new List<dfsle.Document>{ doc });        // 4. Create embedded recipient (⚠️ role name must match template role exactly)        dfsle.Recipient signer = dfsle.Recipient.newEmbeddedSigner(            cpa.Primary_Contact__r.Name,            cpa.Primary_Contact__r.Email,            String.valueOf(cpa.Primary_Contact__c) // clientUserId = Contact Id        ).withRole(           

141
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Docusign Employee
V
Newcomer
VDK567Newcomer
asked in eSignature API
Need to add CEO signature in signed document

Hi Team,I am using REST API to create envelope and get it signed by supplier. Once its signed, on top of that signed document we need to add CEO signature automatically. Is it possible in DocuSign. I see its not possible to add directly on my analysis. Can we use composite templates to get this done. Any thoughts would be appreciated.Thanks in advance.

282
V
Newcomer
R
Newcomer
rkoloskyNewcomer
asked in Go-live
Difficulty in Going Live

For three days, I have clicked the button for Promote to Production. I click through to my paid account, select the user there, and the system then says there will be a go live decision in 48 hours.24 hours later, I go back, and the Promote to Production.Looking to contact someone in Support fails, as the question mark only has the Support Center, and no option to contact support.How, exactly, do I go live if the automated system doesn’t work and there isn’t support to contact? Or do I need to rewrite my integration to use a service that actually works? 

152
R
Newcomer
L
Newcomer
LauraEpiqNewcomer
asked in eSignature API
Intelagree Integration Org Level

Has anyone had any success adding an Intelagree integration at the org level? We have multiple accounts under our DocuSign org but having a hard time getting the integration to work.

91
B
Docusign Employee
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in General
Docusign for NetSuite Integration

Hi! I just published a new YouTube video on using Docusign with NetSuite to streamline your contract workflows. I cover what the standard Docusign for NetSuite connector does well, its strengths and when building a custom integration makes more sense. You’ll learn how to send envelopes from any NetSuite record type, track signer-level status directly in NetSuite, and automatically push information signers enter in Docusign back to NetSuite without manual copy paste. Watch the full video here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

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sofian_solusign
Troubleshooter
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Newcomer
HGoloNewcomer
asked in eSignature API
Can I set the message sent for an SMS signature request

I am sending requests via SMS using the api from Salesforce. The text that is sent is not very user-friendly. Is there a way to modify it?

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J
Docusign Employee
L
Newcomer
LukaszNewcomer
asked in eSignature API
Support for signature types in the API

Hi,I'm working on integrating a document workflow system with DocuSign via API. I'd like to know if the API allows me to initiate the signature type that someone within my company or a contractor should use to sign a document. Should it be: Electronic Signature, DS Email Signature, EU Advanced Electronic Signature (AES), or EU Qualified Electronic Signature (QES).

141
A
Docusign Employee
J
Newcomer
Justin BernardNewcomer
asked in eSignature API
Why can't I see my added text tabs in the PDF/signing process of the envelope?

Hi friends,I’ve attached two images to simplify explaining this. The first one shows my PDF of the envelope (no text tab seen), and the second image shows the Correction of the envelope (with text tab “Rejected” visible). Is there a reason why I cannot see my text tab “Rejected” in the embedded signing or PDF of the envelope? Can I allow signers to see added text tabs when signing? This would help clarify if a user has rejected an envelope for all signers.Thanks

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J
Newcomer
G
Newcomer
ganesh.sthaNewcomer
asked in Maestro API
How to retrieve webform field values from a Maestro workflow using WorkflowInstanceManagement: getWorkflowInstance in response?

I’m working with DocuSign Maestro Designer and need to get the value of a webform field/description that was filled in during a workflow run. Specifically, I want to retrieve the field values via the WorkflowInstanceManagement: getWorkflowInstance API.Currently, I have access to: accountId workflowId instanceId But when I call getWorkflowInstance, I only see general instance metadata and status details. I don’t see how to extract the actual webform responses that were submitted.

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Newcomer

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