Getting wrong embedded event after signing is complete in the callback url

​@cloudopsenable 

When DocuSign returns an event=viewing_complete parameter to your callback (return) URL instead of event=signing_complete, it generally indicates that the embedded signing session ended without the recipient actually submitting the signature (i.e., clicking Finish or completing all required fields). In other words, DocuSign records the user’s action as having “viewed” the document rather than fully “signed” it.

Make sure you check:

Required Fields: If there are no required tabs (signature, initial, or any other required fields), sometimes signers may simply “view” the document and close it.

Finish Button: Ensure the signer sees and can click the Finish button (and that required fields are valid so the Finish button becomes active).

In your Envelope Creation call (or when setting up your envelope in the DocuSign UI), confirm the recipient’s role is Needs to Sign (or a variant that requires an actual signature, e.g., In Person Signer).

On the click of Finish button after signing all the document getting the event=viewing_complete, The signatures are all set to required and even while testing where we ensure that we have signed all the documents and then click on finish , we are still getting event=viewing_complete and not event=signing_complete.