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Question

Developer Portal blank screen after login — /api/user/settings returns 500

  • September 8, 2025
  • 5 replies
  • 88 views
R
Newcomer
Forum|alt.badge.img

Hello everyone,

I’m encountering a problem when accessing the DocuSign Developer Portal:

- URL: https://developers.docusign.com/platform/account/  
- After logging in, the page stays completely blank (only the header appears).
- In DevTools Network tab, the request to `/api/user/settings` returns HTTP 500.
- On the console, I see the error:
    TypeError: Cannot read properties of undefined (reading 'account_name')

Steps already tried:
- Tested in Chrome and Edge (both latest versions).
- Cleared cache and cookies, used incognito mode.
- Tried on different networks and devices.
- Extensions like AdBlock are not the root cause.

It seems the frontend cannot proceed without user settings.  
Has anyone experienced something similar? Any workaround, or is there a direct way to reset or repair account settings?

Thank you for your help!

 

5 replies

J
Docusign Employee
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  • Julie.GordonDocusign Employee
  • Docusign Employee
  • September 18, 2025

Hi ​@REFA.

A couple of questions.

Are you still experiencing this issue?

Have you ever been able to log in successfully with this account?

I
New Voice
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  • Ilia7777New Voice
  • New Voice
  • February 12, 2026

Same issue, blank screen, have tried everyting the previous guy have tried. Thinking about not using Docusign at all

I
New Voice
Forum|alt.badge.img
  • Ilia7777New Voice
  • New Voice
  • February 12, 2026

ncaught TypeError: Cannot read properties of null (reading 'insertAdjacentHTML')
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-02-12T11:14:39.022Z Invalid eventBatchSize undefined, defaulting to 10
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-02-12T11:14:39.022Z Invalid eventFlushInterval undefined, defaulting to 1000
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.198Z DatafileManager: Updating datafile from response
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.198Z PROJECT_CONFIG: Skipping JSON schema validation.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.199Z OPTIMIZELY: Updated Optimizely config to revision 313 (project id 20092266395)
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.199Z ReactSDK: Client immediately ready
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.199Z DECISION_SERVICE: Audiences for rule Everyone Else collectively evaluated to TRUE.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.199Z OPTIMIZELY: Feature use_column_menus_without_sections is not enabled for user 1.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-02-12T11:14:39.253Z Invalid eventBatchSize undefined, defaulting to 10
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-02-12T11:14:39.254Z Invalid eventFlushInterval undefined, defaulting to 1000
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.315Z DatafileManager: Updating datafile from response
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.315Z PROJECT_CONFIG: Skipping JSON schema validation.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z OPTIMIZELY: Updated Optimizely config to revision 313 (project id 20092266395)
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z ReactSDK: Client immediately ready
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z DECISION_SERVICE: Audiences for rule Everyone Else collectively evaluated to TRUE.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z OPTIMIZELY: Feature use_column_menus_without_sections is not enabled for user 6b12576e-ef60-4200-82dd-bf0d85bc04bc.
2framework-ff9a875173d1613cceb2.js:2 TypeError: Cannot read properties of undefined (reading 'account_name')
    at c76a11f0-b7d1561fecdf362d2e68.js:1:3430
    at m (commons-30b7d1a18306c7e241e2.js:2:2678182)
    at Ji (framework-ff9a875173d1613cceb2.js:2:70443)
    at jo (framework-ff9a875173d1613cceb2.js:2:79280)
    at Sa (framework-ff9a875173d1613cceb2.js:2:117607)
    at Cu (framework-ff9a875173d1613cceb2.js:2:109177)
    at Tu (framework-ff9a875173d1613cceb2.js:2:109102)
    at yu (framework-ff9a875173d1613cceb2.js:2:106135)
    at framework-ff9a875173d1613cceb2.js:2:57857
    at t.unstable_runWithPriority (framework-ff9a875173d1613cceb2.js:2:4751)
aa @ framework-ff9a875173d1613cceb2.js:2
/api/user/settings:1  Failed to load resource: the server responded with a status of 500 ()
VM205:2 Failed to find a valid digest in the 'integrity' attribute for resource 'https://www.docusign.com/s/fs.js' with computed SHA-384 integrity 'y5JTNyjTPRDFXrfGB2XheoL1pbqzQ9+izxRp2vf2IC2XW35/tXLk5OX2KEuUryTc'. The resource has been blocked.
(anonymous) @ VM205:2
464526.gif:1  Failed to load resource: the server responded with a status of 451 ()

I
New Voice
Forum|alt.badge.img
  • Ilia7777New Voice
  • New Voice
  • February 12, 2026

I’m adding more details:

6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z OPTIMIZELY: Feature use_column_menus_without_sections is not enabled for user 6b12576e-ef60-4200-82dd-bf0d85bc04bc.
2framework-ff9a875173d1613cceb2.js:2 TypeError: Cannot read properties of undefined (reading 'account_name')
    at c76a11f0-b7d1561fecdf362d2e68.js:1:3430
    at m (commons-30b7d1a18306c7e241e2.js:2:2678182)
    at Ji (framework-ff9a875173d1613cceb2.js:2:70443)
    at jo (framework-ff9a875173d1613cceb2.js:2:79280)
    at Sa (framework-ff9a875173d1613cceb2.js:2:117607)
    at Cu (framework-ff9a875173d1613cceb2.js:2:109177)
    at Tu (framework-ff9a875173d1613cceb2.js:2:109102)
    at yu (framework-ff9a875173d1613cceb2.js:2:106135)
    at framework-ff9a875173d1613cceb2.js:2:57857
    at t.unstable_runWithPriority (framework-ff9a875173d1613cceb2.js:2:4751)
aa @ framework-ff9a875173d1613cceb2.js:2
/api/user/settings:1  Failed to load resource: the server responded with a status of 500 ()
VM205:2 Failed to find a valid digest in the 'integrity' attribute for resource 'https://www.docusign.com/s/fs.js' with computed SHA-384 integrity 'y5JTNyjTPRDFXrfGB2XheoL1pbqzQ9+izxRp2vf2IC2XW35/tXLk5OX2KEuUryTc'. The resource has been blocked.
(anonymous) @ VM205:2
464526.gif:1  Failed to load resource: the server responded with a status of 451 ()

J
Docusign Employee
Forum|alt.badge.img+3
  • Julie.GordonDocusign Employee
  • Docusign Employee
  • February 12, 2026

​@Ilia7777 We’re sorry that you’ve experienced this issue.

Please navigate to our Get Support page and select Chat with us. Tell our Docusign bot you want to speak to a live Support Expert, and you will be connected. 👉 How do I contact Docusign Customer Support?

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