Developer Portal blank screen after login — /api/user/settings returns 500

Hi ​@REFA.

A couple of questions.

Are you still experiencing this issue?

Have you ever been able to log in successfully with this account?

Same issue, blank screen, have tried everyting the previous guy have tried. Thinking about not using Docusign at all

ncaught TypeError: Cannot read properties of null (reading 'insertAdjacentHTML')
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-02-12T11:14:39.022Z Invalid eventBatchSize undefined, defaulting to 10
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-02-12T11:14:39.022Z Invalid eventFlushInterval undefined, defaulting to 1000
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.198Z DatafileManager: Updating datafile from response
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.198Z PROJECT_CONFIG: Skipping JSON schema validation.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.199Z OPTIMIZELY: Updated Optimizely config to revision 313 (project id 20092266395)
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.199Z ReactSDK: Client immediately ready
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.199Z DECISION_SERVICE: Audiences for rule Everyone Else collectively evaluated to TRUE.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.199Z OPTIMIZELY: Feature use_column_menus_without_sections is not enabled for user 1.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-02-12T11:14:39.253Z Invalid eventBatchSize undefined, defaulting to 10
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-02-12T11:14:39.254Z Invalid eventFlushInterval undefined, defaulting to 1000
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.315Z DatafileManager: Updating datafile from response
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.315Z PROJECT_CONFIG: Skipping JSON schema validation.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z OPTIMIZELY: Updated Optimizely config to revision 313 (project id 20092266395)
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z ReactSDK: Client immediately ready
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z DECISION_SERVICE: Audiences for rule Everyone Else collectively evaluated to TRUE.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z OPTIMIZELY: Feature use_column_menus_without_sections is not enabled for user 6b12576e-ef60-4200-82dd-bf0d85bc04bc.
2framework-ff9a875173d1613cceb2.js:2 TypeError: Cannot read properties of undefined (reading 'account_name')
    at c76a11f0-b7d1561fecdf362d2e68.js:1:3430
    at m (commons-30b7d1a18306c7e241e2.js:2:2678182)
    at Ji (framework-ff9a875173d1613cceb2.js:2:70443)
    at jo (framework-ff9a875173d1613cceb2.js:2:79280)
    at Sa (framework-ff9a875173d1613cceb2.js:2:117607)
    at Cu (framework-ff9a875173d1613cceb2.js:2:109177)
    at Tu (framework-ff9a875173d1613cceb2.js:2:109102)
    at yu (framework-ff9a875173d1613cceb2.js:2:106135)
    at framework-ff9a875173d1613cceb2.js:2:57857
    at t.unstable_runWithPriority (framework-ff9a875173d1613cceb2.js:2:4751)
aa @ framework-ff9a875173d1613cceb2.js:2
/api/user/settings:1  Failed to load resource: the server responded with a status of 500 ()
VM205:2 Failed to find a valid digest in the 'integrity' attribute for resource 'https://www.docusign.com/s/fs.js' with computed SHA-384 integrity 'y5JTNyjTPRDFXrfGB2XheoL1pbqzQ9+izxRp2vf2IC2XW35/tXLk5OX2KEuUryTc'. The resource has been blocked.
(anonymous) @ VM205:2
464526.gif:1  Failed to load resource: the server responded with a status of 451 ()

I’m adding more details:

6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-02-12T11:14:39.316Z OPTIMIZELY: Feature use_column_menus_without_sections is not enabled for user 6b12576e-ef60-4200-82dd-bf0d85bc04bc.
2framework-ff9a875173d1613cceb2.js:2 TypeError: Cannot read properties of undefined (reading 'account_name')
    at c76a11f0-b7d1561fecdf362d2e68.js:1:3430
    at m (commons-30b7d1a18306c7e241e2.js:2:2678182)
    at Ji (framework-ff9a875173d1613cceb2.js:2:70443)
    at jo (framework-ff9a875173d1613cceb2.js:2:79280)
    at Sa (framework-ff9a875173d1613cceb2.js:2:117607)
    at Cu (framework-ff9a875173d1613cceb2.js:2:109177)
    at Tu (framework-ff9a875173d1613cceb2.js:2:109102)
    at yu (framework-ff9a875173d1613cceb2.js:2:106135)
    at framework-ff9a875173d1613cceb2.js:2:57857
    at t.unstable_runWithPriority (framework-ff9a875173d1613cceb2.js:2:4751)
aa @ framework-ff9a875173d1613cceb2.js:2
/api/user/settings:1  Failed to load resource: the server responded with a status of 500 ()
VM205:2 Failed to find a valid digest in the 'integrity' attribute for resource 'https://www.docusign.com/s/fs.js' with computed SHA-384 integrity 'y5JTNyjTPRDFXrfGB2XheoL1pbqzQ9+izxRp2vf2IC2XW35/tXLk5OX2KEuUryTc'. The resource has been blocked.
(anonymous) @ VM205:2
464526.gif:1  Failed to load resource: the server responded with a status of 451 ()

​@Ilia7777 We’re sorry that you’ve experienced this issue.

Please navigate to our Get Support page and select Chat with us. Tell our Docusign bot you want to speak to a live Support Expert, and you will be connected. 👉 How do I contact Docusign Customer Support?

Hello everyone,

I’m encountering a problem when accessing the DocuSign Developer Portal:

- URL: https://developers.docusign.com/platform/account/  
- After logging in, the page stays completely blank (only the header appears).
- In DevTools Network tab, the request to `/api/user/settings` returns HTTP 500.
- On the console, I see the error:
    TypeError: Cannot read properties of undefined (reading 'account_name')

Steps already tried:
- Tested in Chrome and Edge (both latest versions).
- Cleared cache and cookies, used incognito mode.
- Tried on different networks and devices.
- Extensions like AdBlock are not the root cause.

It seems the frontend cannot proceed without user settings.  
Has anyone experienced something similar? Any workaround, or is there a direct way to reset or repair account settings?

Thank you for your help!

 

i am having same issue and cant get to my credentials

my console shows Uncaught TypeError: Cannot read properties of null (reading 'insertAdjacentHTML')Understand this error
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-04-06T14:44:05.334Z Invalid eventBatchSize undefined, defaulting to 10
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1Understand this warning
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-04-06T14:44:05.334Z Invalid eventFlushInterval undefined, defaulting to 1000
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1Understand this warning
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.445Z DatafileManager: Updating datafile from response
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.445Z PROJECT_CONFIG: Skipping JSON schema validation.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.445Z OPTIMIZELY: Updated Optimizely config to revision 316 (project id 20092266395)
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.445Z ReactSDK: Client immediately ready
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.445Z DECISION_SERVICE: Audiences for rule Everyone Else collectively evaluated to TRUE.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.445Z OPTIMIZELY: Feature use_column_menus_without_sections is not enabled for user 1.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-04-06T14:44:05.571Z Invalid eventBatchSize undefined, defaulting to 10
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1Understand this warning
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - WARN  2026-04-06T14:44:05.571Z Invalid eventFlushInterval undefined, defaulting to 1000
e.consoleLog @ 6fe1b3b2-d77a1ad56503e866a7ae.js:1Understand this warning
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.574Z DatafileManager: Updating datafile from response
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.574Z PROJECT_CONFIG: Skipping JSON schema validation.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.575Z OPTIMIZELY: Updated Optimizely config to revision 316 (project id 20092266395)
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.575Z ReactSDK: Client immediately ready
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.575Z DECISION_SERVICE: Audiences for rule Everyone Else collectively evaluated to TRUE.
6fe1b3b2-d77a1ad56503e866a7ae.js:1 [OPTIMIZELY] - INFO  2026-04-06T14:44:05.575Z OPTIMIZELY: Feature use_column_menus_without_sections is not enabled for user 9dd4b2a5-8498-4b20-aa59-d7493b1df144.
/api/user/settings:1  Failed to load resource: the server responded with a status of 500 ()Understand this error
2framework-ff9a875173d1613cceb2.js:2 TypeError: Cannot read properties of undefined (reading 'account_name')
    at c76a11f0-b7d1561fecdf362d2e68.js:1:3430
    at m (commons-2b11ffdfcf9d4c45ecab.js:2:2678295)
    at Ji (framework-ff9a875173d1613cceb2.js:2:70443)
    at jo (framework-ff9a875173d1613cceb2.js:2:79280)
    at Sa (framework-ff9a875173d1613cceb2.js:2:117607)
    at Cu (framework-ff9a875173d1613cceb2.js:2:109177)
    at Tu (framework-ff9a875173d1613cceb2.js:2:109102)
    at yu (framework-ff9a875173d1613cceb2.js:2:106135)
    at framework-ff9a875173d1613cceb2.js:2:57857
    at t.unstable_runWithPriority (framework-ff9a875173d1613cceb2.js:2:4751)
aa @ framework-ff9a875173d1613cceb2.js:2Understand this error
(index):1 Access to fetch at 'https://tags.srv.stackadapt.com/sa.jpeg' from origin 'https://developers.docusign.com' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header has a value 'https://www.docusign.com' that is not equal to the supplied origin. Have the server send the header with a valid value.Understand this error
tags.srv.stackadapt.com/sa.jpeg:1  Failed to load resource: net::ERR_FAILEDUnderstand this error
sync?exc=lr:1 Unsafe attempt to load URL https://s.company-target.com/s/sync?exc=lr from frame with URL https://s.company-target.com/s/sync?exc=lr. Domains, protocols and ports must match.

​@kanav It’s probably best for you to contact Docusign Support for assistance. Please navigate to our Get Support page and select Chat with us. Tell our Docusign bot you want to speak to a live Support Expert, and you will be connected. 👉 How do I contact Docusign Customer Support?

there is no docusign developers support

i tried to call them and they simply guided me to this