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Access for the team DocuSign

  • April 22, 2026
  • 3 replies
  • 18 views

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I’d like to come back to the topic of getting shared access to DocuSign. Previously, we were granted shared access without the information that the access was for the entire profile and no old files could be hidden or deleted, due to that to protect some of the data, we revoked the access. However, upon checking possible solutions, Google says for DocuSign folders can be created with specific permissions, so it seems we could create a new folder for future documents only and grant access to others to that folder solely. The other option would be to move the old documents to a folder that would be restricted from view. Can you please explore these options and let me know if this solution would be possible?

 

3 replies

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Hi ​@Vinusha,

In Docusign, Shared Access works at the user level. When you share access to someone’s envelopes, the delegate sees all that user’s envelope folders (Inbox, Sent, etc.), and there’s currently no way to grant Shared Access to only one folder. The “folder permissions you may have seen online apply to shared template folders.

You may have your Docusign Admin create a new, generic user account (e.g contracts@yourcompany.com) for future documents. You can then grant Shared Access to that specific inbox for your team, keeping your all your old, sensitive documents completely private.

You can also submit a request to suggest this feature by visiting this link and selecting Request Enhancement.
https://support.docusign.com/s/contactSupport?language=en_US


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  • Author
  • New Voice
  • April 23, 2026

Hi,

This request is not for me. This is for four users having Docusign account, let me share their email address for further clarification - 


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  • Author
  • New Voice
  • April 27, 2026

Hi,

Could you please provide the steps of creating account on generic ID - Docusign Admin create a new, generic user account (e.g contracts@yourcompany.com) for future documents. Please explain elaborately, if we create this then what we have to do to resolve this issue?