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Have questions about Docusign Platform Services? You’re in the right place.

420 Topics
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How do I add a date and time stamp to the signature on docusign? I tried to look for the icons that would allow for document formatting, but have had no luck. Been struggling with this for the past 20 minutes, and there no other resources.

How do I add a date and time stamp to the signature on docusign? I tried to look for the icons that would allow for document formatting, but have had no luck. Been struggling with this for the past 20 minutes, and there no other resources.

9046
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
If an employee leaves the organisation, is there a way to assign/transfer ownership of their envelopes to someone else in the team?

If an employee leaves the organisation, is there a way to assign/transfer ownership of their envelopes to someone else in the team?

3312
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Time Frame

Does DocuSign have the ability to put a time limit on how long a signer has to execute their signature on the contract docs? Example belowLesee (1st signee) - no time limit only the regular 90 daysWitness (2nd Signee) - needs to sign the document within 1 hour after Lesee signed.Employer (3rd Signee) - no time limit only the regular 90 days

822
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How can I add another user to DocuSign / Share the access, for sending documents for approval?

How can I add another user to DocuSign / Share the access, for sending documents for approval?

1053
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Is it possible to close users in bulk? Currently, I can only close users one by one and it is a major hassle.

Every 6 months, I will do a clean-up and have to close users that have left the company. I have to close hundreds of users every round. So far I couldn't find any feature in DocuSign that lets me close users by bulk and I would have to search the users one by one before I could close them. This is a very tedious process. There is a feature on DocuSign that lets me update users' information by bulk but not close them. Do let me know if such a feature exists. If not, any chance that this feature can be implemented? I believe many users would greatly benefit from this addition.

265
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Envelope transfer from one account to another.

I want to which method will work for this situation.We have a user for example uzair.h@abc .com with an account and later the user Email ID has been changed to uzair.h@xyz.com So currently we want all the envelopes to be moved from uzair.h@abc.com (old account) to uzair.h@xyz.com (new account)I checked regarding this , i think we can do custody transfer for this, right?Or if we change the email id for the account uzair.h@abc.com (old account) and rename it to uzair.h@xyz.com (new account) without moving any envelopes. will that work? https://support.docusign.com/s/document-item?language=en_US&bundleId=jux1643235969954&topicId=sdb1578456444133.html&_LANG=enusMay I know which option suits here?

784
C
Docusign Employee
1 year ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How do I add users? I purchased 4 seats but can't find anywhere to assign users to seats.

How do I add users? I purchased 4 seats but can't find anywhere to assign users to seats.

321
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Me, as administrator, I see all envelopes I’ve sent for the signature . However, if the counterparty sends the envelope directly to the signatori I can not see the envelope. Is it possible to have a list with all envelopes signed by our company?

Me, as administrator, I see all envelopes I’ve sent for the signature . However, if the counterparty sends the envelope directly to the signatori I can not see the envelope. Is it possible to have a list with all envelopes signed by our company?

423
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
When I "re-send" a document, is this counted against our envelope totals?

When I "re-send" a document, is this counted against our envelope totals?

371
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Can other admins see returned documents?

trying to figure out shared access. if nothing is shared with other admins/users in our company in Docusign, can other people see sent and returned forms?

321
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How do I add a new administrator to the account?

This is not the right forum but struggling to find any contact details.

343
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I don't see an option to upload signature while signing a document. Only select style and draw options are visible. Earlier I used to upload signature image but now there is no such option. I didn't make any change to settings still I am facing this

Attached screenshot below for more reference.(Removed due to Personal Information)

3447
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
As an Administrator, I am able to Close a User's account. Once this happens, how long is an individual retained within the system to allow "reactivation?" I searched the Admin Guide and found this Note: User profiles for closed users are not delet

So is the closed User Profile retained for the life of the DocuSign subscription?

351
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Shared Access update

Are there any comms about why this has changed? My users think they're no longer able to view 'shared envelopes' but actually its how you view them thats changed and I haven't seen notes on why this change has been done. Links in other posts not working.

5419
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How to stop emails of purged documents. Our Email settings do not have a check mark next to receive purged doc's. We are getting about 200 sent on 3 seperate days and now our customers are getting them. How do I stop this.

How to stop emails of purged documents. Our Email settings do not have a check mark next to receive purged doc's. We are getting about 200 sent on 3 seperate days and now our customers are getting them. How do I stop this.

260
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I've made a typo on an addressee/client's email address and now it keeps autopopulating to the incorrect email address. Is there a way I can correct this so it autopopulates to the correct email address? where can I change the email address and save

Where can I change client's email address and save it so it autopopulates my change to correct email address?

615
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
What to do if security questions fail?

What to do if security questions fail?

10483
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How do I brand my profile / company account with my company logo?

How do I brand my profile / company account with my company logo?

201
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How to change the header of email from Sender name to the default Company Name?

Hi,When I am sending the document in the notification and header of the email it is showing my name as a Sender, but I want to change it to the default company name for all envelope templates. Do you know where I can change the [[Sender Name]] to the [[Company Name]]?It should be like this instead of my own name:[[Company Name]] via DocuSign.I also tried to change it in Email Resource but cannot find. Below I put some examples.Thanks in advance!

6751
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
How do I lock an envelope

How do I lock an envelope

320
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I was preparing a doc for signature and when I tried to save it for later, I got the message "this envelope is not locked and would not save. How can I save the work I have done for later

I was preparing a doc for signature and when I tried to save it for later, I got the message "this envelope is not locked and would not save. How can I save the work I have done for later

2030
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How to get rid of DS frame around signature?

I have found topics regarding this, but something seem to have changed as I can't find option to "do not add frame" now. I've signed today 2 documents without frame on mobile app, then tried to sign 3rd one on MAC via website and this one has DS frame around signature :( This frame now shows both on MAC and mobile app. Maybe I can't get rid of frame cause of free trial version? Thanks!

4175
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Potential Fraud?

Hi there,I am in Germany and received a call on my phone number (mailbox) from a representative to talk about my recently opened docu sign trial account. I never opened an account with docu sign before, which I did now, only to ask the question if this is normal business behaviour to cold call leads.

441
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How can a customer that receives a DocUsign Envelope change his signature on a guest account?

I sent a customer an envelope and he set up the wrong signature as he signed in. He says he does not have a Docusign account. It is just a guest account. Is there somewhere in the settings, he can change the signature?Thanks

301
C
Docusign Employee
2 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Can we disable to show/download certificate of completion to specific signers who're not members of the account?

Hello! Is it possible to disable "show certificate of completion" only for specific signers? For example, is it possible to configure an envelope to meet the following two requirements? Allow Signer1 (a member of the account) and Signer2 (Not a member of the account) to show the certificate of completionNOT allow Signer3 show the certificate of completion

822
C
Docusign Employee
2 years ago

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