Due to our Email security all external Emails are tagged letting the user know it’s an external Email. I would like to know if anyone has had success in somehow identifying Docusign Emails destined to internal users as an “internal” Email. I’m trying to remove the security banner so my internal users don’t think Emails from Docusign are spam/phishing Emails, as seen in the red box in this screenshot.
Docusign support has been less than helpful.
Maybe you can enable Customize Docusign Notification Emails for Accounts With Custom Email Domains
By default, when a notification email is sent to a recipient, it is sent from the appropriate Docusign server email address, for example, dse@docusign.net or dse-demo@docusign.net. With a custom email domain (CED), all outbound emails can be updated to show a customized name and email address. This allows organizations to maintain trust by sending emails from their verified email domains. Custom email domains can be used in eSignature and CLM accounts, also known as CLM.DS. It does not apply to CLM.CM accounts.
it is only available in Enterprise edition plan.
FreeLink/甫连信息
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Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.
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