Sender DocuSign email rejected

After sending off a document for DocuSign signatures I received the following message:

smtp; 530 5. 1. 0 <dse_na3@docusign.net> sender rejected

Is this an issue with the receiving party and/or their phone/computer settings for receiving the email?  

I double checked the email address and it was correct.  Per DocuSign’s suggestions I even re-entered the recipient’s information, including email, as part of the “Correct” procedure in my DocuSign account.  

Any suggestions for fixing this issue?

FYI, I have successfully sent this recipient 10 to 15 docuSign emails over the past 6 months.

I am having the same issues. Comcast emails are being rejected. And another work email platform is rejecting it.

I am also experiencing this problem today with a Comcast email address.

Hello ​@JAHub ,

Welcome to the Docusign Community and thank you for posting your concerns!

Is their email domain comcast.com? We had a couple of issue with the Comcast email server for the past few weeks however, it is an issue on the Comcast side.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@JAHub ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!