So what is the receipt from?  Do you mean someone send it by DocuSign envelope?

FreeLink/甫连信息

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Hello ​@Rise Corp ,

Welcome to the Docusign Community and thank you for posting your concerns!

Unfortunately, only customer support can provide invoices, can you try opening a case using the “I can’t access my account or invoices” at the end of the page?: https://support.docusign.com/s/contactSupport?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@Rise Corp ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!