+2I recently sent a document that has been viewed, but not signed by anyone. I had to make a correction and was able to replace the document. When I went to hit the final button saying “Correct”, a pop up said that I used all my envelopes (which I have).
So, question is, am I able to correct/replace a document within an existing envelope (unsigned) without using or creating a new envelope?
Thanks!
Best answer by nathaly.monge
Hello
Thank you for reaching back and for the account number.
I confirmed that correcting an envelopes does not require your account to have available envelopes neither on a direct account or a Web account such as yours, If you try correcting the envelope using an incognito/private window or a different browser do you get the same error? (As you already sent the envelope to the needed signer via a different account, can you try correcting the envelope to be sent to yourself?
If that doesn’t work, I recommend you create a support case to have that looked at on a more in depth manner: https://support.docusign.com/en/contactSupport
Apologies for inconvenience this may have caused you during the correcting process of the envelope.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear about the error you are getting.
No, corrected envelopes should not count towards your allowance as you are correcting an envelope that has already been sent. It is counted towards your allowance if it is the very first time you are sending the envelope.
With that said, I have some questions. When you get this error, does it still allow you to correct the envelope or does it get stuck on the pop up with the error? Do you need to discard the changes to get out of the correction mode?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2Hi, Nathaly,
The popup box that says “You’re out of Envelopes!” pops up and I’m unable to finish with my correction. I’ve tried discarding them and repeating. I’ve even tried a different type of correction and no matter what doesn’t allow me to move forward.
Thank you for your help!
Hello
Thank you for reaching back.
Thank you for confirming, can you provide (via a private message) your account number?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Thank you for reaching back and for the account number.
I confirmed that correcting an envelopes does not require your account to have available envelopes neither on a direct account or a Web account such as yours, If you try correcting the envelope using an incognito/private window or a different browser do you get the same error? (As you already sent the envelope to the needed signer via a different account, can you try correcting the envelope to be sent to yourself?
If that doesn’t work, I recommend you create a support case to have that looked at on a more in depth manner: https://support.docusign.com/en/contactSupport
Apologies for inconvenience this may have caused you during the correcting process of the envelope.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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