Unable to transfer envelopes

Question

I need to transfer 22 envelopes from one user to another. I have selected all the reports, clicked transfer now, but the 'transfer' button is greyed out and I cannot search for any users and if I enter the full name or email then the transfer button is still greyed out.

Is it to do with the envelopes containing password protected documents which some/all are? If it is, it would be useful for the system to flag this.

If it's not that then how do I transfer the envelopes?

I am an administrator and have transferred envelopes in bulk in the past with no problems.

Many thanks

Community Expert · Accepted Answer

Thank you for your response. As it turns out, I was able to transfer the envelopes today. Unsure if anything was different?! But for now I don't need any further support.

Community Member · Answer

Hello,Thank you for reaching out here in the DocuSign Community.I apologize for the inconvenience, I understand that you are having issues while trying to transfer envelopes.Does the behavior persist after clearing the cookies and the cache?If you use a different browser do get the same behavior?Let us know if you need further assistance with this.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded