Solved

When using the mobile application will be compatible with the FDA CFR part 11 regulation?

  • 1 May 2023
  • 1 reply
  • 15 views

Userlevel 4
Badge +6

We are using the eSignature CFR part 11 module, if using the mobile application will be compatible with the FDA regulation it will be most helpful for the management that travels often.

icon

Best answer by Community Expert 1 May 2023, 16:12

View Original

1 reply

Userlevel 1
Badge +12

Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, but when using the mobile app with the following features:

Envelope level (using one of these features will prevent all signers on the envelope from signing via the mobile app):

  1. Supplemental Documents
  2. Sent from a 21 CFR Part 11 compliant account
  3. Pre-fill Document Fields

 Recipient level (if a recipient has been assigned one of these fields or roles, they will not be able to access the envelope from the mobile app):

  1. Standards Based Signatures
  2. eHanko
  3. Specify Recipients
  4. Allow to Edit
  5. Update Recipients
  6. Signs with Notary

Your signer will receive the following message "Complete this document in a browser. Completing this document is not supported in the mobile app. To complete, open this document in a browser.", and will have to access DocuSign through the mobile web browser or a computer.

The features listed above are not compatible with the mobile app.

More information at https://support.docusign.com/s/articles/DocuSign-Mobile-Action-Not-Supported-Error?language=en_US&rsc_301

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply