Hello, 

Thank you for reaching out here in the DocuSign Community. 

The following article covers instructions on how to sign a document with QES and IDnow on computers, tablets, and smartphones: https://support.docusign.com/s/document-item?bundleId=yca1573855023892&topicId=qtp1635247113600.html&_LANG=enus

If you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards, 

Nathaly | DocuSign Community Moderator