If receivers of envelopes are going to use a mobile device to sign the required documents, do they need to download the DocuSign application first? If you click on the link in the email, the documents do not load correctly on a mobile device.

Question

If receivers of envelopes are going to use a mobile device to sign the required documents, do they need to download the DocuSign application first?  If you click on the link in the email, the documents do not load correctly on a mobile device.

Community Expert · Accepted Answer

Hi,Thank you for reaching out here in the DocuSign Community.Recipients are not required to sign using the mobile app.Sometimes envelopes sent with "Mobile-Friendly Viewing with Responsive Signing" enabled will have problems when being viewed on mobile devices.You can disable this option in the envelope's advanced settings, detailed instructions on this process can be found. here:Send a Responsive DocumentFeel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue!

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