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View OriginalIf receivers of envelopes are going to use a mobile device to sign the required documents, do they need to download the DocuSign application first? If you click on the link in the email, the documents do not load correctly on a mobile device.
- Legacy User
- 0 replies
If receivers of envelopes are going to use a mobile device to sign the required documents, do they need to download the DocuSign application first? If you click on the link in the email, the documents do not load correctly on a mobile device.
- Docusign Employee
- 1929 replies
-
11 March 2023
- Answer
Hi,
Thank you for reaching out here in the DocuSign Community.
Recipients are not required to sign using the mobile app.
Sometimes envelopes sent with "Mobile-Friendly Viewing with Responsive Signing" enabled will have problems when being viewed on mobile devices.
You can disable this option in the envelope's advanced settings, detailed instructions on this process can be found. here:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
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