Back to Docusign.com
The documents show up on the PC fine. Everything is filled out but on a table or phone they are blank. Why is this happening?
- Legacy User
Best answer by Community Expert
Hi,
The box was clicked when I went into the setting. I unclicked "Mobile-Friendly Viewing with Responsive Signing" and reclicked it then saved it. Looks like the software had a glitch but it corrected itself.
- Legacy User
Hello,
Thank you for reaching out here in the DocuSign Community.
Are you using the "Mobile-Friendly Viewing with Responsive Signing" of the envelope?
More information at https://support.docusign.com/en/guides/ndse-user-guide-responsive-signing
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Legacy User
Hello,
Thank you for the information, Did it make a change when you use or not this option?
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Docusign Employee
- Answer
Hi,
The box was clicked when I went into the setting. I unclicked "Mobile-Friendly Viewing with Responsive Signing" and reclicked it then saved it. Looks like the software had a glitch but it corrected itself.
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.