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The documents show up on the PC fine. Everything is filled out but on a table or phone they are blank. Why is this happening?

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C

Community ExpertAnswer

Docusign Employee

Hi,

The box was clicked when I went into the setting. I unclicked "Mobile-Friendly Viewing with Responsive Signing" and reclicked it then saved it. Looks like the software had a glitch but it corrected itself.

C

Community Member

Legacy User

Hello,

Thank you for reaching out here in the DocuSign Community.

Are you using the "Mobile-Friendly Viewing with Responsive Signing" of the envelope?

More information at https://support.docusign.com/en/guides/ndse-user-guide-responsive-signing

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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C

Community Member

Legacy User

I am now.! Thank you!

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C

Community Member

Legacy User

Hello,

Thank you for the information, Did it make a change when you use or not this option?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Translate

C

Community Expert

Answer

Docusign Employee

Hi,

The box was clicked when I went into the setting. I unclicked "Mobile-Friendly Viewing with Responsive Signing" and reclicked it then saved it. Looks like the software had a glitch but it corrected itself.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.