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Received dependency version mismatch error while trying to import “DocuSign.eSign.dll” version 8.1.0.While downloaded “DocuSign.eSign.dll” (version 8.1.0) using .NET NuGet Package Manager, the version of “System.Numerics.Vectors.dll” downloaded was “4.1.4.0”. But when tried to import that “DocuSign.eSign.dll” (version 8.1.0) to our product, got an error as “System.Numerics.Vectors.dll” version “4.1.3.0” is missing.Unable to get any reference of the version 4.1.3.0 for “System.Numerics.Vectors.dll”.Please help to this dependency version mismatch error for “DocuSign.eSign.dll”. Error Message: “Could not load file or assembly ‘System.Numerics.Vectors, Version=4.1.3.0’ or one of its dependencies. The system cannot find the file specified.”

I am trying to create an application with DocuSign Connect. In DocuSign Connect I have enabled Include Basic Authentication Header, but still I am not able to make a call on the URL provided. I checked the logs on the server and the request reached the server but was rejected because of invalid credentials.I am able to make a call to the URL from postman with the same username and password. Am I missing some settings here? Is DocuSign not sending the authentication in the header as “Basic <Credentials>” or is it doing something else? Thanks in advance.

Is anybody able to get past the log in error loop? I was unable for several months, then I was shocked to learn that I could create a case about two weeks ago! I emailed back and forth with an actual person but now they have closed my case before it was finished. I am back in the login in error loop: Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.“contact DocuSign Support” is a hyperlink, then I get stuck in the loop again. I have no idea how I was able to get past it last time. I am unable to recreate that access. I have had my account for several years.I’m thinking of opening a case with the Better Business Burea

User A has fully shared access to User BUser B can see and download any documents sent from an internal source for User A as a signer.If User A receives a document from an external source, User A is able to download that document, but User B can’tIs there a setting to fix this or does this seem like a setting from the originator of the document that we do not have control over in our enterprise account?

Hello, Could you please help me? I cannot create custom fields because I do not have the (+) sign next to the custom fields.I have an admin account and I was trying to add through “My Preferences” .But I get error “This Account lacks sufficient permissions to use custom tab.”I added screenshot with the error.Is there any global setting that prevents me from setting up Document Custom Field?  

I previously asked a question about the Pre-fill Tools fields and how to populate them using docusign. I got this working but I misunderstood the use case for them, they dont fit my requirement.  I have a form with a number of standard fields and I would like to fill them before sending to the signer. I have been able to use the ‘Get recipient tabs from envelope’ to get a list of all my fields e.g. I have a standard field in the form called OrgName. Here I am using the action ‘Get recipient tabs from envelope’ { "tabType": "text", "value": "", "tabLabel": "OrgName", "documentId": "1", "tabId": "6367e668-ac81-462f-862b-26d204458056", "recipientId": "1" },I would like to populate this with text in power automate before sending the envelope

Hello -  We are working within the developer account currently. I have tried to remove the KBA reqiurement from the signers. When I open the document they are still there. I can only change the KBA to Phone or back to KBA. I have tried to remove it via the ADMIN panel and I am not able to do so either. We have no need to use the KBA. Is there any possible way to remove this in the developer account.  We send out all of our documents via API. Thank you

I'm trying to set up an Organization Account within my DocuSign Developer Account, but I'm unable to locate the option in the UI. Could you provide a step-by-step guide or point me to the right section in the admin settings?

 Hello Docusign team,Is there a bug in the support platform? I am unable to check case details and receive the message "there was an error completing your request; please contact your administrator for help". This same error is also happening to other users within our company.Please help us resolve this issue.Thanks!  

Hi, I have built a webform for an application process that we have.Some of the options are checkboxes and I have having difficultly linking the checkbox option in the webform so that it populates the relevant checkbox on the template.These are the checkboxes in the webform (top) and the fields in the template (bottom).I have tried all options and I cannot make this work - any suggestions on what I am doing wrong?

My account  is suspended as I no longer use it and I refuse to pay for something I won’t use.I go through the pages to cancel with Admin, but it wants me to pay before it lets me cancel. I’ve replied to the invoice thats sent to me to cancel, but nothing happens. How can I get rid of this? I haven’t used it in over a year.Thanks,boni

Note: By default, comments are disabled for an account. To enable comments and manage the settings for them, you must be an administrator with All Administration Capabilities. If the comments option is not available on your account, contact DocuSign customer support to enable the feature.

I’ve created a template which, depending on the situation, needs to be signed by anywhere from 1 to 4 people. Take a case where I need 2 people to sign.So I choose “use template” and then if I only need 2 people to sign, I delete 2 of the signers. It reminds me that the fields for those signers will get removed, which is fine, and then I finalize and send my document.The problem is that even after those 2 people sign, the workflow tracking is still waiting for “the other 2 people” (who I thought I deleted) to sign for the document to complete.What do I need to do differently so I can have a template for up to 4 signers, but be able to use it with less than 4 signers and have the process complete?

Hi AThis is getting to the point of dispair and possible fraud i am starting to think you have automatically set up 200 envelopes/ 2 seats from 19/4/25 to 26 without allowing me to CANCEL / get a refund even though i dont want this service level I NO LONGER need this amount of Envelopes and therefore want to REDUCE the PLAN NOW !!!! and get back the £480 you have taken without my authorityI am getting to the point of looking into a LEGAL action against you now as you are not calling me back (3 days) and also not allowing me to cancel this service ONLINE - its really UNFAIR !!!  i will not need this level of enevlopes in the next 12 months and wish to take out a LESSER plan asap My number is +** **** *** ***Please can somebody in customer support kindly contact me asap   Thanks Dave

I am uploading a pdf onto docusign, the text which I have inserted on the document does not show up.

I can't view my billing history. I tried accessing it from chrome and safari also from different internet connections but no success. Can't contact support since I don't have a plan right now but I need the invoice

My integration key is currently in development and we’re getting ready to submit for review to move into production. However, we need to continue testing with they key until go live. Once the key is moved into production, will I still be able to use it in the test environment? How long does the approval generally take to promote the key to prod?

Do collaborative fields exist on eSignature essentials Standard plan?Thanks

I’m trying to populate a docusign template from power automate that has pre-fill tabs. I have added a pre-fill field to my template an called it ‘pre filled test’  I have then run the power automate actionsCreate Envelope from templateGet Document tabs from an envelope {"tabLabel":"pre fill test","value":"","documentId":"1","tabId":"23bcd7fe-368e-4045-bc16-7c6cf3e90f73","tabType":"textTabs","prefill":true}]}from here I have tried to update the pre-fill tab.  but I get this error; {"prefillTabs":{"textTabs":[{"requireAll":"false","concealValueOnDocument":"false","

Over the weekend we received a large number of delivery failures with the X-Postfix; mail for [10.101.150.121]: 25 loops back to myself. Has anyone else received this error? What does it mean? Recipient email addresses all look correct. I did notice that a large majority of the email address were for gmail. I have tried to resent a few but still received the error. Also, during this time period we were able to successfully deliver other envelopes.

I am the DocuSign admin for our company.  One of our users has envelopes that have been completed weeks ago still showing in his Action Required.  Any thoughts?

When I select Log in.  I get a message that states: “An Error has Occurred Make Sure Your Connection is Stable”

I am getting the following error message after making a correction to an email address for a person who should be receiving a document for initials and signatures.  What does this mean? “The API request is forbidden. Request blocked due to excess usage”

Hi everyone,I'm running into an issue when making API calls to DocuSign using our SOAP client. Specifically:Not all the tab values we're setting are being sent in the request. Even when we explicitly define certain tab types (e.g., RadioButton), they appear to default to simple text fields in the envelope.I've attached an example of a radio tab configured prior to the payload, along with a Fiddler capture showing the request being sent.Has anyone run into similar behavior or have suggestions on what to check? Any help is appreciated! Fiddler outputRadio Tab configuration 

Hello! We're using DocGen for Salesforce for our documents, and everything is working as needed except for having custom input fields be pulled into the doc before sending.We have Signature Placeholder fields for s1, n1, d1, etc, and those all work great when sending the document (which is connected to an envelope). We also have Custom Fields with anchor text set-up the same way, but when we go to send the document, it automatically adds the Signature, Name, Date, etc fields for signer input, but the custom text fields are not added until I drag them into the 'Prepare & Send' pane. Once I drag them in, the Autoplace that is set-up does put them where it should be putting them, but I cannot figure out what is missing to cut out this step of dragging the custom field in. I don't want the eventual senders to need to remember to do this for all the custom input fields every time.Thanks!