I am trying to access and send documents through the Dropbox integration with DocuSign, but we keep encountering the following error:https://na4.docusign.net/plugins/api/RedirectExternalDocService.aspx?status=fail&error=AuthenticateFailed Details: Integration: DocuSign connected with Dropbox SharePoint Site URL: App Version: 4.0.3 Server Version: 4.0.0.6 Status: Dropbox is connected successfully, but when we try to prepare an envelope with a Dropbox file, the authentication fails. Has anyone experienced this issue before? How can we fix this AuthenticateFailed error?Any guidance will be highly appreciated.

DocuSign Dropbox Integration Error: AuthenticateFailed when accessing documents

I am trying to access and send documents through the Dropbox integration with DocuSign, but we keep encountering the following error:

Details:

Integration: DocuSign connected with Dropbox
SharePoint Site URL:
App Version: 4.0.3
Server Version: 4.0.0.6
Status: Dropbox is connected successfully, but when we try to prepare an envelope with a Dropbox file, the authentication fails.

Has anyone experienced this issue before? How can we fix this AuthenticateFailed error?

Any guidance will be highly appreciated.

Be the first to reply!