Our account is setup and ready for Notary. We have gone through the entire setup process. Once we get to the spot where we are trying to notarize a document - it is not letting us setup the video call - furthermore we are getting the following error.
“The account specified is not properly provisioned for collaboration. DocusignIntegration::GroupConfugrationError”
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that you are getting an error, I understand this error shows when you try to notarize a document.
Can you provide more details?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello, I am getting this same error and would like to know how to fix it.
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
To further check, please provide the following details. Thank you.
Best regards,
Ma. Cassandra | Docusign Community Moderator
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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