Our account is setup and ready for Notary. We have gone through the entire setup process. Once we get to the spot where we are trying to notarize a document - it is not letting us setup the video call - furthermore we are getting the following error.
“The account specified is not properly provisioned for collaboration. DocusignIntegration::GroupConfugrationError”
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that you are getting an error, I understand this error shows when you try to notarize a document.
Can you provide more details?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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