Hello @robbiealex1 ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you are getting an error, I understand this error shows when you try to notarize a document.

Can you provide more details?

• Is this happening to several users?
• Do you have more than one account?
• Is the account with the Notary permissions set as default? If not, you can set the account as default by going to your preferences, please review this article for assistance: Set a Default Account
• Are you an Account Admin?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @robbiealex1 ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello, I am getting this same error and would like to know how to fix it. 

Hello ​@dlandry 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
To further check, please provide the following details. Thank you.

• Is this happening to several users?
• Do you have more than one account?
• Is the account with the Notary permissions set as default? If not, you can set the account as default by going to your preferences, please review this article for assistance: Set a Default Account
• Are you an Account Admin?

Best regards,

Ma. Cassandra | Docusign Community Moderator

Hello ​@dlandry 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Likeand click "Best Answer"