Receiving Errors when using Notary

Question

Our account is setup and ready for Notary. We have gone through the entire setup process. Once we get to the spot where we are trying to notarize a document - it is not letting us setup the video call - furthermore we are getting the following error.

“The account specified is not properly provisioned for collaboration. DocusignIntegration::GroupConfugrationError”

nathaly.monge · Answer

Hello @robbiealex1,Welcome to the Docusign Community and thank you for posting your concerns!I’m sorry to hear that you are getting an error, I understand this error shows when you try to notarize a document.Can you provide more details?Is this happening to several users?Do you have more than one account?Is the account with the Notary permissions set as default? If not, you can set the account as default by going to yourpreferences, please review this article for assistance:Set a Default AccountAre you an Account Admin?Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Receiving Errors when using Notary

2 replies

Reply

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded