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I have begun receiving phishing message from Docusign.  There seems to be no way to notify Docusign so they can clean up these accounts and get rid of them.  My only choice is to block the Docusign address.  Anyone else running into this?

I am the system admin for our account. All of the templates in use have been created by me over the years. This morning I created a new template, first from a word document, and then from that same word document converted to a PDF file. The result was the same, when either I or our users try to access the template we get an error: “Unable to create the envelope”.  Has anyone else experienced this? How do we solve it? Any idea what causes it? I created another template this morning using a different file with no issues. Thanks!  

Hi there, We already set up the DocuSign Webhook, “Docusign Connect” which is running successfully in our PROD environment for another Signature API called from our application to connect to DocuSign. We are able to connect, so there are no issues with our DocuSign Connect configurations. However, we are using Legacy Mode and are also trying to implement new behavior with PowerForms in DocuSign where we created a PowerForm template. The user is able to click on the PowerForm URL from our application and proceed to fill out the PowerForm; however, Docusign is not publishing the signed document and sending it back to us after use signs and submits it. Does anyone have any suggestions on any approaches/solutions we can try? Screenshots have been provided as per our current DocuSign and PowerForm configurations. Any help is appreciated. Thanks,Linda 

Until recently, I had two Docusign accounts. I’ll use fake email addresses below to describe the situation and problem. The login for my long-standing Docusign account is: FirstEmailAddress@host.com At some point, I created a second Docusign account with: SecondEmailAddress@host.com - this account only ever had one envelope in it. A couple weeks ago, I tried a combination of actions to get the SecondEmailAddress@

In DocuSign CLM, when I add a field to the form in document generation it is not showing up in my params folder to add to the workflow.  Even updates I have made to existing params are not updating (mostly just names or merge tags).  Is there another step to update the form fields so they show up?  I don’t remember running into this in the past so it is odd.Thanks!

Hi,I have recently started working on Docusign Gen Templates and looking to add a watermark to the template? How can I get started on this?

When a user begins filling out a DocuSign CLM intake form that includes a field linked to a CSV file (e.g., Vendor Name), the form auto-saves its state. A change is made by the admin to the CSV file after this stage and If the user exits without submitting and later returns to the form, the linked field displays the previously saved data rather than the latest values from the updated CSV. This results in outdated information being shown unless the user discards the draft and starts a new form, which then correctly reflects the updated CSV data. How can I fix this?

I am experiencing an issue with creating a developer account (issue atttached with image). I have attempted the process multiple times using different devices and networks, but the problem persists.Could you please assist me in resolving this issue?Thank you for your support.   

On the My Tasks screen, as a CLM Admin, I can see the 1) Orphaned tasks and 2) Unassigned tasks.However, I am unable to extract the information from the 2 screens into Excel spreadsheets, OR create a Report(s) of this information.  DocuSign Support advise that there is no existing Report for this.Ideally I would like to be able to schedule a Report / Reports to be generated say weekly, and sent to the Head of Sales so they can respond to me with the names of the new CLM Users that I can assign to each task.  

Hi,  I have created an app in demo developer account in docusign. I am using docusign api https://demo.docusign.net/restapi/v2.1/accounts/{accountId}/envelopes  to send document to my website user on their signup as well to get document status. Now My testing is done, my app is approved but i try to promote app to go-live, it gives me error “these accounts don't support API integrations. Select a different production account to continue'. Now i have two queriesIs it happening due to the fact that my live account does not any plan yet? If i take developer api plan in live account, will i  be able to promote app from developer account and Api integration will keep working with live keys?Kindly help me on this as i am not able to find any relevant information regarding and i am really confused on which plan to take in order for API inte

hi docusign team i requested before 48 hours for go live after all successfully calling api for 20 times but now status show declined can i know the reason behind this?

Hi, We are unable to go live with our company account and cannot login to the support centre to open a case either, even thou we manage to login to the actual signing and developer account, and it’s not a recently made account. This is the first problem.The second, more important issue is the API go-life. I try to follow the instructions and get this error integration key.What are we supposed to do?Who can help? Where can I find an actual support email or phone number? Reaching support shouldn’t be that difficult for a paid platform!

Hello,I’m looking to set up the scheduled send attribute when creating an envelope using composite templates, but running into some issues. I understand to apply scheduled send it needs to use the following payload:            "workflow": {              "scheduledSending": {                "rules": [                  {                    "resumeDate": "2025-07-01T15:55:00.0000000Z"                  }                ]              }            }When I use this payload in a Create Envelope request that does NOT use composite templates, it is working correctly. I’m seeing it create the envelope with the defined workflow and see that it is set up to be scheduled for send out on the date specified. This is the request that works correctly:{  "emailSubject": "Please sign this document set",  "documents": [    {      "documentBase64": "<base64encodedString",      "name": "Lorem Ipsu

We have docusign connect setup to receive events and to monitor the recipient authentication status. The authentication method we are currently using is KBA and the RecipientAuthenticationStatus we receive is correct:<RecipientAuthenticationStatus> <IDLookupResult> <Status>Failed</Status> <EventTimestamp>2025-06-30T22:41:25.04Z</EventTimestamp> </IDLookupResult></RecipientAuthenticationStatus>However, when switching to SMS authentication and according to this doc https://www.docusign.net/api/3.0/schema/dsx.xsd, which might be outdatedthere should be PhoneAuthResult under the RecipientAuthenticationStatus. after testing this is not the case and instead i see an empty object with no info:

Hi.How can I get support if the Support page wont let us login?We have a Business Pro subscription.  We can login to support.  Therfore we cannot raise a ticket / case to get support.Subscription was over a day ago.Error page“Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.”Directed to contact support.  But we cant contact docusign support as it wont let us.

As part of a family succession, I had to sign electronically a document via DocuSign.I'm French, been living in the U.S. for 14 years now. My French ID and passport expired. I have valid U.S. passport and ID, but first the app does not let me use my ID (USA is not a country listed for this category), and my U.S. passport failed to verify my identity. What can I do?

Hi thereI currently am looking to upgrade the subscription - but my only options are 10 envelopes/unlimited users. I am the only user and I want unlimited envelopes. How can I do this? I need to send contract renewals and have approx 50 to send out this month.

The July 2025 Developer Newsletter is out! In this month’s issue, we highlight the Connected Fields API. This API lets your Docusign integration poll your Docusign account for installed extensions that can verify data so you can connect those extensions to fields in your Docusign envelopes, thereby enabling on-the-fly data verification for those fields. The Connected Fields API works with prebuilt Docusign data verification types as well as custom types defined using Connected Fields extension apps, so you can build an extension to verify any data you like against any system of record you choose, then use that data verification directly in your integration!More July Newsletter highlights:Paige Rossi shows you how to integrate Stripe payments processing into your Maestro workflows with the Stripe extension app.

Hi,I received a document via DocuSign and was able to open it initially. However, after a few hours, I could no longer access it and received a message saying, “Request a new link or log in.”I tried requesting a new link multiple times, but I haven’t received any email. I also asked the sender to resend the document, but I still haven’t received anything. I’ve checked my junk/spam folder and refreshed my inbox several times, but no luck.Could you please help me resolve this issue?

When I try and create an envelope by clicking the Use button on any of my templates I get an error that says “Unable to create the envelope”. This just started happening and I can’t figure out why. Any help with this would be appreciated. 

I have a text tab assigned to a recipient and I’m prefilling its content when creating the envelope via Docusign API. I need to break the line using \n,  but when I add this character in my text, the text tab shows it instead of breaking the line. I also tried \\n, but had no success.How can I accomplish this?

Docusign offers the worst customer service of any company I have ever dealt with. I would highly recommend not using this company and I am still waiting for a call concerning receiving a refund. 

Are there plans to support dark mode within the Docusign community for additional accessibility?

Hi allI am developing/investigating a Docusign integration for an internal app. I have it sending eSignatures so I am confident that it is authorising correctly and can also call the API. I wanted to test out some Web Forms but every call to even list the Web Forms is failing with a 404 error.When sending an envelope, the URL called is “'https://demo.docusign.net/restapi/v2.1/accounts/<account_id>/envelopes'” and the Web Form URL is “'https://demo.docusign.net/restapi/v1.1/accounts/<account_id>/forms'”. Both those values were gotten by stepping through the Python SDK.I must be missing something obvious I assume, but does any one have any ideas where to start investigating?

It would be great if you could choose a different language in the mails being sent out.  F.e. I am working in Germany, sending german contracts and a german message, but the text above the message and the button to be clicked is both showing in english - this seems pretty unprofessional unfortunately.