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Hello,I have a bulk send template that has worked multiple times, but today, the documents sent didn’t add the imported data to the fields, so a bunch of recipients received blank documents. I double-checked the recipient list, and there is data with no flagged errors.  I was able to send a different template earlier today without an issue, so I'm not sure if it's just a fluke? Thanks!

ID # ********* Refund Request - I should not be charged $769.05 for a Freemium Account  please refund immediately. A credit card dispute will be the next step to resolve.  Why is there no other way to request a refund in-app or creating a ticket.   Why is this the only avenue to connect with support?   

Hi, I have the following problem. Can documents be sent encrypted in DocuSign so that someone with read permission in Outlook cannot see/read these documents? The access code only prevents this in the first step, but once everyone has signed, the documents are sent to all participants and the person with read permission in Outlook can view the documents.BGPhilip 

Here are some of the latest popular questions that developers asked on Docusign Community in the month of June 2025.Thread: Hide finish later option popup when it appears on clicking of "Finish Later"https://community.docusign.com/esignature-api-63/hide-finish-later-option-popup-when-it-appear-on-clicking-of-finish-later-24382Summary: This developer wants to hide the popup that appears (as seen in the screenshot below) when a user clicks Finish Later while signing a document with Docusign.Answer: This confirmation popup is a standard part of the Docusign signing process and can’t be disabled. However, it is possible to disable the Finish Later button entirely if you don’t want to give users that option. To do that, follow the steps below:Access Branding Settings: Navigate to the Brands section within Docusign eSignature Admin. Edit the Resource File: For the specific brand being used in the signing session, download the "Signing Resource File." This is an XML file that controls various

Apologies--I’m a newbie to DocuSign! I was introduced to the platform as Salesforce Admin when DocuSign was added to my responsibilities after a colleague departed the organization. Of course! My company already has a workflow that kicks off during document generation and tasks are generated. And the Tasks have various Statuses, including "Awaiting Billing Start Date." I received a business requirement to trigger an email to the User that completed Document Generation when the following criteria is met:Task Status equals "Awaiting Billing Start Date" AND Days Since Status set to "Awaiting Billing Start Date" equals 30 (Days Since Status is not a current field or variable) AND Trigger an email to SumbittedBy.Email every 30 days that the Task Status is still "Awaiting Billing Start Date"

There is a DocuSign CLM which has an Integration with Adobe Esign through DocuSign CLM (Admin-> Integrations -> Electronic Signature). Whenever user sends a document for signature via signature step inside workflow, the user is not required to click on “Preview/Edit Signature Fields” (See below screenshot).Many times, user skips to add the signature fields by not clicking on this and then Adobe adds the sign fields to the end of the document by default. We need to mandate this inside the Review and Send for Signature Step so that user cannot proceed further before adding the signature fields inside the agreement.  

I am trying to void an envelope using the DocuSign REST API. I used the API Explorer provided in the DocuSign Developer Portal.Here is what I did:✅ API endpoint:PUT /v2.1/accounts/{accountId}/envelopes/{envelopeId}✅ Request body I used (in API Explorer):{ "status": "voided", "voidedReason": "No longer needed" } ✅ The response I get back:{ "envelopeId": "e811fcff-e313-4234-a755-09d394729536" } Notice — there is no "status": "voided" returned in the response.✅ When I run GET /envelopes/{envelopeId} afterwards, the envelope still shows status "sent" (not "voided").✅ I can still access the signing link and sign the envelope.What I have tried: Confirmed that I used the correct accountId and envelopeId Using API Explorer, so OAuth and headers are handled Provided valid voidedReason and "status": "voided" in body Tried multiple times — same result Question: Why is my envelope not being voided even though I am calling the correct endpoint? Is this an issue with API Explorer or somethin

Does anyone know if the folder security that is set up during the workflow configuration follows the folder when you move it?  I don’t think it does but would like to have it do so.  Is there a way to keep the security settings on a folder no matter where it is moved?Thanks.

We have a customer using the form in CLM to generate a sales order.  Entering data on the form is very straight forward but now they are also looking to multiply widget a * widget b, potentially multiple sums, to get a subtotal amount.  Is there an example of an C# expression that I can use to drive this result?  I am also using a number field for one and currency for the other so assume that is correct?Any guidance is appreciated.

I’m reaching out to ask if it’s possible to merge two DocuSign accounts. Our brokerage recently set up a new account using a different email address, as the original account (associated with Gmail) is no longer allowing us to access Rooms.Is there a way to transfer all documents from the old Gmail account to the new one? Also, what steps can I take to regain access to the original account?Thank you for your help!

I hope everyone is doing well.In the below doc gen form, I have mandatory and option signatories. Optional signatories will only update initials when applicable, however mandatory signatories have signatures, dates etc. I have put the optional signatories as 1st and 2nd in signing order as they will review before the actual signatories sign, however when optional reviewers are not applicable, they are replaced by mandatory signatories in the signing order. As a result, mandatory signatories are only able to update initials. Please advise how can I avoid this. Screenshots below from doc gen, workflow Send for Signature step and template. 

My employer utilizes Docusign and I have recently become an administrator to the account. The previous administrator quit her job suddenly and left a lot of issues unaddressed. I removed various ex-employee users from our account, added new users, and updated our auto-pay payment information. When our subscription renewal via auto-pay went through, I downloaded the invoice for our records. I found that the invoice lists two people as contacts -- both these people are ex-employees. I cannot find any information as to how to correct this situation -- delete these two names and put in new names. My employer is a non-profit and gets audited on a recurring basis, so I need to correct this mistake. Thank you for any and all assistance.     

Hi all,I cancelled my docusign subscription in December and it confirmed the cancellation on the Website (see screenshot), but it keeps charging me every month. Can’t open a support ticket and all emails remain unanswered. What should I do to cancel my subscription?Thanks,Felix 

Hi, I need some help getting the active email address inside the body of the document to be active/clickable to the recipient during the signing ceremony. I’ve created and tested this several times and having very sporadic outcomes.  I would like for our recipients to be able to click on the email address in the document to reach out  to us. This isn’t adding a tag for their email, and yes I understand we can put this active email in the body of the message that goes out (the email notification), however we would like this in the body of the document also.  Sometimes this works, and sometimes it doesn’t, I can’t find any documentation on this, is there a certain set up I'm missing?Thanks for all your help!Julie

Good Day,Has anyone had success with using the new eSignature Agreement Template Builder (ATB) with the already saved document custom fields?In the past with the previous version of creating a template, I can easily access shared document custom fields in my account on the left panel.In the new ATB, I no longer can find the document custom fields with the new UI.I also searched support articles and documentations and haven’t been able to locate any guide on this.Help!Thank you

I have had a free account that I use only for signing documents myself, since 2020 or 2021. All of a sudden last week, I’m getting a message that “the envelope allowance for the account has been exceeded.” I have never, ever, sent an envelope, so I don’t understand the issue. Up at the top, it even says 3 sends left: I sent a message to DocuSign, and got a “there is no limit for signing, only for sending” message, so I’m stumped. Why would this be happening? I literally only use it for signing.Thank you in advance! This is such an inconvenience!

Which recipient types receive reminder emails?  Do Carbon Copy recipients who are added at the beginning of the signing order receive the reminders? Is there any difference between envelopes sent through the UI and envelopes sent through the API regarding the reminders? Thanks.

Hello CommunityI appreciate all the kind people that are willing to help me. But I have a problem thats a bit tricky, that you may already know about. Any cards, banks, money assuming it wasnt fraud, is still controlled by them. They have the ability to freeze my assetts and funds. And now that the day is getting started I no longer know who is who anymore. I dont know which ones are the good guys and the bad guys, and my life is still at stake. I will do all I can to fix these couple of small issues and get settled in, but I dont know what that means outside of me, getting a new phone, computer etc. Anyways just wanted to let yall know im trying and this is where things get difficult for me. So until I can get things sorted if you could have some patience I would appreciate it.John

Hello! I’d like to know how to make a form field repeatable for document generation purposes. For example, when filling in the name of the company’s legal representative — sometimes there's only one, but in other cases, there may be multiple representatives. How can I allow the user to add all of them so that the document generation includes the information of each representative correctly. Thank you!

Hi Team,I've been testing a web app that generates prescriptions. The process involves the nurse entering the client’s information and selecting the required medications. There are two recipients in the workflow: the first is myself (to review that the document is populated correctly), and the second is the doctor, who needs to sign it.Up until yesterday afternoon, I was receiving the DocuSign email almost instantly. However, since then, the emails have been significantly delayed—sometimes taking several hours to arrive.Could this be due to a usage limit on my account? Have I possibly triggered a throttle by running too many tests?Appreciate any insights—thanks!Bradt to how many i can do? 

Is there a way to change the color of the signature box/button? Like on the attached file, the color is Royal blue but I would like to change the color to something else. Is this possible? 

I am having the worst experience getting support to help me with an urgent matter for ID verification. In my experience the support team is non existent. I have sent multiple messages and waiting for a call back since yesterday. If anyone can provide any tips to get support help, that would be much appreciated.

Hello, My colleague is unable to immediately sign his own DocuSigns when he adds himself as the 1st recipient.He is able to click “Sign Now” as seen in screenshot 1.But does not have the signing box like I do as seen in screenshot 2.Could you please advise?

Hello - I remember years ago I would get a warning from DocuSign if an envelope was sent to a recipient and their email address was invalid or bounced for one reason or another.  I am no longer getting those warning notifications/email warnings and I can’t find the setting to see if it’s something that got inadvertently turned off or not. I need to know if I send an envelope that one of the receipents is not getting the document so I can fix the email address, but I can’t seem to figure out why I am no longer getting the warnings and how to fix it so that I do. Can someone please point me in the direction to fix this? Thank you for your assistance!

I purchased a membership with TECH SOUP and now my account is locked due to an account balance cant request customer support because of the balance and now I am stuck in a never ending loop any advice