Hello ​@deroit 

Thank you for reaching out here in Docusign Community.

You may follow the steps provided in the link below on how to cancel your subscription. 

Cancel Your Subscription or Close your Docusign Account

If a refund is needed, open a case by following the steps in the link below. 

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Yes but there is NO button to offer NEW CASE- just prior cases that closed. Please help!

See attached screenshot of my account when logged in….

Hello ​@deroit 

Please use the bottom part of the page, which allows you to open a case without logging into your account.

Please log out on your account and open the link below to access the same page I shared.

https://support.docusign.com/s/contactSupport?language=en_US

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Thank you - that worked! I really appreciate the details and direction. See attached submission verification. 

Hello ​@deroit 

It’s good to hear that it worked.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Cancel membership 

Hi ​@heatherlykj,

thanks for reaching out to the Docusign Community.

It sounds like you’re asking about cancelling the subscription. Did I get that right? If you can share a bit more information, I'll do my best to help 🙂

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!

Hi ​@heatherlykj,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. 

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!

hello,
i want to cancelling the subscription
 

Hi ​@Mo A Nasr— thanks for reaching out to the Docusign Community.

We’re sorry to hear you're thinking of cancelling your subscription, but we’re here to help make the process as smooth as possible.

Could you please let us know if you are experiencing any issues with the cancellation? Here's the guide 👉 Cancel or downgrade your Docusign account

If you encounter any problems, please send me a private message with your details:

• Name
• Account Number
• Email Address associated with the account.

Here if you need us!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hi ​@Mo A Nasr,

How are you? Just checking to see if you are able to provide the information that I previously requested? Let us know if you still need further assistance. We’re here for you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"