New Voice

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Unable to cancel subscription, open new case, or get refund

Forum|Forum|1 year ago
March 19, 2025
21 replies
341 views

I have been trying since last April to get subscription canceled, get refund and thought it was taken care of until I got renewal notice in email tonight. It won’t let me open a new case to have them call me or respond to this request. So this forum will hopefully get the attention it needs to respond to the attached emails last year…. SEE ATTACHED

The attached files have been removed. Please see DocuSign Community Guidelines and Code of Conduct.

Best answer by marco.tanglao

Hello @deroit

Please use the bottom part of the page, which allows you to open a case without logging into your account.

Please log out on your account and open the link below to access the same page I shared.

https://support.docusign.com/s/contactSupport?language=en_US

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

M

marco.tanglao

Docusign Employee

Hello @deroit

Thank you for reaching out here in Docusign Community.

You may follow the steps provided in the link below on how to cancel your subscription.

Cancel Your Subscription or Close your Docusign Account

If a refund is needed, open a case by following the steps in the link below.

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

D

deroit

Author

New Voice

Yes but there is NO button to offer NEW CASE- just prior cases that closed. Please help!

D

deroit

Author

New Voice

See attached screenshot of my account when logged in….

M

marco.tanglao

Answer

Docusign Employee

Hello @deroit

Please use the bottom part of the page, which allows you to open a case without logging into your account.

Please log out on your account and open the link below to access the same page I shared.

https://support.docusign.com/s/contactSupport?language=en_US

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

D

deroit

Author

New Voice

Thank you - that worked! I really appreciate the details and direction. See attached submission verification.

M

marco.tanglao

Docusign Employee

Hello @deroit

It’s good to hear that it worked.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

H

heatherlykj

Newcomer

Cancel membership

M

Melanie.Panguito

Docusign Employee

Hi @heatherlykj,

thanks for reaching out to the Docusign Community.

It sounds like you’re asking about cancelling the subscription. Did I get that right? If you can share a bit more information, I'll do my best to help 🙂

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!

M

Melanie.Panguito

Docusign Employee

Hi @heatherlykj,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here.

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!

M

Mo A Nasr

Newcomer

hello,
i want to cancelling the subscription

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