Problem changing admin email address for account with only one seat

Question

Hello,

I recently purchased a DocuSign plan “Standard” for our company.

I purchased it with my email address, but I won’t be the one signing in the future, hence I wanted to change the admin/login email from mine to the one of the user who will be the signee.

I logged into acount.docusign.com/me with my email address, started the process to change the email address, and received the confirmation code to the new email address.
Upon entering this code, I receive the following error message.

The same issue was already raised in this forum last year.

I tried all the troubleshooting suggestions mentioned in that thread but no luck.

Creating a new admin user is no option, as I would have to buy an additional seat but only require one for our organization.

Please support. Thanks.

Ma.Cubio · Answer

Hello ​@DUT069Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.We appreciate you following the troubleshooting steps in the related post, and I’m sorry that it didn’tresolve your issue. Rest assured, I’m here to help.To verify, please provide me with the new email address you are trying to update via private message. Is the existing email address the same as the one you use here in the community?May you also confirm if you can still access the old email?If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to like 👍 and click "Best Answer."

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