Request for Corrected Invoice (Incorrect Company Information)

Question

Dear DocuSign Support Team,I am trying to contact you regarding an invoice issue, but I am currently unable to log in to the DocuSign Support page. Each time I attempt to sign in, I receive the following message:"Having trouble logging in?If you signed up for a Free or Trial account, chat with us to let us know you need access.If you just purchased a DocuSign plan, please wait about 30 minutes for your account to be set up. Ensure you activate your account before trying to log in."My account should already be active, and I recently purchased a DocuSign plan. I can log in and access all features of my account without any issues, but this support-login problem prevents me from accessing the support options.I urgently need assistance because the invoice I received contains incorrect and incomplete company information and cannot be used for accounting purposes. I require a corrected invoice with the proper company details.Since I cannot log in to submit a case, I kindly ask you to contact me directly so we can resolve this issue.Thank you in advance for your support. I look forward to your response.Best regards,Andy

marco.tanglao · Answer

Hello ​@von Feder Gruppe,Thank you for reaching out here in Docusign Community.I’m sorry to hear that you are having issue to get your invoice and create a support case.We know how important this is and rest assured that we’ll do our best to help.You may access this link to open a caseGet Support.If you are still having issue to open a case you may use the Live Chat at the bottom corner and connect with our experts to get further assistance and you will be assisted immediately.If you are still having issues, send me a private message and share the details below.Name:Email:Account number:If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Marco | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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