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When my PowerForm is accessed through the URL, a message comes up that indicates they need to click a link. The link isn’t clickable and they have already gone to that URL to get to that point. Anyone know how I can get rid of that notation?
- Community Moderator
Hello
Thank you for reaching out, and welcome to the Docusign Community! I understand how confusing and frustrating it can be for your signers to see a message prompting them to click a link that isn’t clickable- mainly when they’ve already accessed the PowerForm correctly. I’m genuinely sorry for the inconvenience this causes, and I appreciate that you've brought this to our attention.
I would like to confirm if this is the first time it has happened and if you attempted to create another PowerForm, only to experience the same issue.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to like 👍 and click "Best Answer."
+2- New Voice
After the first time it happened, I attempted to create a new PowerForm and that seemed to work, however, I later noticed that the link was back after subsequent tests.
- Community Moderator
Hi
To further check, please send me the actual PowerForm link via private message. Thank you.
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to like 👍 and click "Best Answer."
+2- New Voice
- Answer
It’s been determined that the issue is occurring after updating the sender on the Powerform. DocuSign support was able to recreate and is looking into it further.
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