User unable to log in using SSO: Contact your admin

Question

Hello, I have a user who is unable to log in using sso.  Profile does not show anything out of the norm.  Docusign seems to be up and running.  I can log in.  User sees error Contact your admin.  You don’t have permission to access this page.  Contact your account admin for more information.

Jenny.Martin · Accepted Answer

Hello ​@elram1,Thank you for reaching out to the Docusign Community!Can you please advise the user to performthese simple troubleshooting steps?Clear cache/cookies.Try a different browser(s), like Google Chrome and Microsoft EdgeUse Incognito.Try a different deviceIf the error persists even after trying the steps above, could you please take a screenshot and send it to us so we can check further?Will wait for your update.Best Regards,Jenny | Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

Jenny.Martin · Answer

Hello ​@elram1,I hope you're doing well.I'm following up on the above solution provided. Could you please confirm whether itaddresses your question? If it did,can you please mark it asBest Answer✅" to assist other users with similar inquiries and improve its visibility.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Regards,Jenny |Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.