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Hello, I have a user who is unable to log in using sso. Profile does not show anything out of the norm. Docusign seems to be up and running. I can log in. User sees error Contact your admin. You don’t have permission to access this page. Contact your account admin for more information.
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User unable to log in using SSO: Contact your admin
+2- New Voice
Best answer by Jenny.Martin
Hello
Thank you for reaching out to the Docusign Community!
Can you please advise the user to perform these simple troubleshooting steps?
- Clear cache/cookies.
- Try a different browser(s), like Google Chrome and Microsoft Edge
- Use Incognito.
- Try a different device
If the error persists even after trying the steps above, could you please take a screenshot and send it to us so we can check further?
Will wait for your update.
Best Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
- Community Moderator
- Answer
Hello
Thank you for reaching out to the Docusign Community!
Can you please advise the user to perform these simple troubleshooting steps?
- Clear cache/cookies.
- Try a different browser(s), like Google Chrome and Microsoft Edge
- Use Incognito.
- Try a different device
If the error persists even after trying the steps above, could you please take a screenshot and send it to us so we can check further?
Will wait for your update.
Best Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
- Community Moderator
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
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