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Hello, I have a user who is unable to log in using sso. Profile does not show anything out of the norm. Docusign seems to be up and running. I can log in. User sees error Contact your admin. You don’t have permission to access this page. Contact your account admin for more information.
- Community Moderator
Hello
Thank you for reaching out to the Docusign Community!
Can you please advise the user to perform these simple troubleshooting steps?
- Clear cache/cookies.
- Try a different browser(s), like Google Chrome and Microsoft Edge
- Use Incognito.
- Try a different device
If the error persists even after trying the steps above, could you please take a screenshot and send it to us so we can check further?
Will wait for your update.
Best Regards,
Jenny | Docusign Community Moderator
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