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All i wanted to do is create a document that needs a signature. Now I cannot retrieve the document because my reset password is not accepting. I cannot get to the chat box for support to pop up. For a document to be scanned and emailed back, to this process has wasted a tremendous amount of time. And this process is also painful.
- Community Moderator
Hello
Thanks for reaching out—and I’m really sorry you’re running into this.
We understand that technical difficulties, especially when they prevent you from completing essential tasks, can be incredibly frustrating. We're here to help you navigate these challenges and get you back on track.
To assist you further, could you please tell us more about the issue you're encountering with password reset? In the meantime, we recommend utilizing the comprehensive guide available in this article 👉 How do I reset my Docusign password?
For immediate assistance, you can access live support by navigating to our Get Support page and selecting Chat with us. When prompted by the Docusign bot, state that you wish to speak to a live Support expert, and you will be connected 👉How do I contact Docusign Customer Support?. If the chat box does not pop up, please try a different browser or incognito mode.
Note that many common issues can be quickly resolved with simple troubleshooting steps. 👉 Basic troubleshooting steps for common Docusign issues
If you continue to experience challenges with both, please send me a private message with your name, account number, and email associated with the account so I can personally assist you with account access.
Let me know how that goes or if you need anything else!
Sincerely,
Melanie | Docusign Community Moderator
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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.