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I’m currently experiencing an issue where files are not being saved back to SharePoint from DocuSign. After reviewing the logs, I found the following error:  Error:https://services.docusign.net/integrations-sharepoint/v1.0/api/postback?language=en-US :: Error - The underlying connection was closed: An unexpected error occurred on a send.

Employee cannot access envelopes needing to be signed by a signing group. I did confirm she is assigned to that signing group. What could I be missing?

Hi, I am new to DocuSign Gen and building out my first template. I would like a section to be shown if a field is not null.  I am receiving this error: TemplateErrorExists:Error: EndConditional without matching ConditionalI am unsure where I am going wrong with my formatting, could someone please advise?  <# <Conditional Select ="//SBQQ__Quote__c/Production_Sheet_Notes__c" NotMatch ="">Internal Notes: <# <Content Select="/SBQQ__Quote__c/Production_Sheet_Notes__c"/> #><# <EndConditional/> #> 

📢 Hello Developers! Our team is working on improving the email testing-management experience. To make sure we're solving the right problems, we'd love to get your input. Let us know in the comments, what type of email do you use for testing? Your work email, a personal email, or a dedicated fake email created for testing?Between the two options in the poll, let us know which you prefer and leave additional thoughts in the comments. 

HELP HELP HELP Someone please help me before I eat a whole block of chocolate.  Im a new user and docusign seems to have very basic functions missing.  Forgive me if Im wrong.  At the moment Im disliking docusign thats why im reaching out.  I have issued 260 agreements and managing these seems to be a challenge.  Im sure there is a better way but I had to get these out urgently and it was/is what it was/is.  Sorting seems to be an issue for me.  I would think all the latest completed documents sit at the top of the list on the first page (date order)  but for some reason, they don’t - its random and there is no filter/sort function.   The order of these agreements is erratic.  Side note:  I created 2 separate folders that I move the completed agreements into once I have completed the PDF and Formdata.   This helps me identify the ones I have already downloaded the PDF and Formdata for.  The rest sit in SENT folder on the screen until I do my thing.   This seems t

Here are some of the latest popular questions that developers asked on StackOverflow and Docusign Community in the month of August 2025.Thread: Is it necessary to update BaseUri for Rest EndPoints because of the move to Azure

Hi everyone,I'm using a DocuSign Developer (demo/sandbox) account for API testing and have reached the envelope limit. I understand this is a common limit in sandbox environments, but I need to continue testing.I also have a regular DocuSign account, but I'm not on any paid plan currently.When I try to access DocuSign Support to request a reset, I'm unable to log in. It says "Unable to log in" — I believe this is because free developer accounts don’t have full support access.I came across the DocuSign support form (https://support.docusign.com), but I’d like to confirm:- Is this the correct way to request a reset?- Is there a faster way to get envelopes reset for sandbox accounts?- Do I need to be on a paid plan to request a reset, or is this still available for free developer accounts?- I stumb

A member of our C-level team would like to send a group of people an email from within our business email account with a link to a docusign document and also an attachment that is for information only. Is there a way to do that? The document we’re sending for signature requires some explanation, and the sender prefers that the document come from his email address. Thanks for your help. I’ve been searching the community postings but haven’t seen anything particular on this topic. 

I am unable to receive webhooks on my development server from DocuSign.When DocuSign tries to send the webhook, I see the following error:Error - The request was aborted: Could not create SSL/TLS secure channel.

We are integrating with DocuSign using the Python SDK.We implemented retrieving the envelope sender view URL via the API so it can be edited within an iframe.The template editing screen was implemented in the same manner.The view URL functions correctly when accessing the application under development via localhost or 127.0.0.1. However, accessing it via an internal IP like 192.1.x.x or an external IP results in a 401 error.How can I make the view screen appear in an iframe when accessing via an internal IP like 192.1.x.x?  

I wanted to check DocuSign Notary in my developer (demo) account there I can see the Notary option,but while testing found that the live video recording and screen sharing features are not available.but I need to test and demonstare the full RON workflow before going to production. How can i enable video session and recording feature in my demo account.or any other alternative to do the same?

JUST MAKE IT CUT AND DRY AND EASY FOR EVEN SENIORS THAT AREN’T THAT TECH SAVVY TO SIGN THEIR DOCUMENTS INSTEAD OF LEADING THEM OFF INTO OTHER DIRECTIONS AWAY FROM THE TASK AT HAND. COUNTLESS TIMES I HAVE TO MANAGE WHAT SEEMS EASY TO US, BUT DIFFICULT FOR OLDER GENERATIONS THAT HAVE NEVER SEEN DOCUSIGN OR ARE EVEN GOOD WITH THEIR MOBILE DEVICES. I WORK IN THIS TYPE OF INDUSTRY AND IT JUST ABSOLUTELY DESTROYS ALL THE HARD WORK DUE TO THE FRUSTRATION THAT THIS PRODUCT CAUSES THESE ELDERLY PEOPLE THAT HAVE TO USE THIS PRODUCT ONLY TO BE LED ASTRAY TO CREATING ACCOUNTS...LEAVE THAT AT THE BEGINNING OF ACCOUNT CREATION FOR THE UTILITARIANS IN THE CORPORATIONS THAT ACTUALLY ARE USING THIS FOR THAT REASONS. ELDERLY CLIENTS DON’T NEED TO BE LED ASTRAY AND MORE CONFUSED AND WORSE LOSE TRUST AND BECOME FRUSTRATED. 

I am getting friends asking if I sent them docusigns.  I have not.  So either my email got hacked, which I don’t show any emails going out or its coming from docusign directly using a false account under my email.  Is there a way to prevent any more of these emails from going out?  Because I never sent a docusign out before?

Hello,  I have created a Envelope Custom Field on docusign template and wanted to map that field with salesforce record field. When I try to send a Envelope by using that template on salesforce, I want to use that custom field on subject for customising each recipient.  Thanks,Sharath Reddy 

Hi,I am posting for a new agent who is having issues with DocuSign.  He is able to create a room, load and edit documents within the room, and then when he clicks the check box on documents he needs to send for signature and then clicks “create envelope” he gets an error message of “Unable to Access Envelope”.  Tried researching and did see that it’s often related to an envelope being corrected.  That being said, the error is showing when a brand new envelope is being created. **We access DocuSign through the Command Database (Keller Williams).  Any help or insight appreciated.Thank you!April

I signed a contract a few year ago and I can’t seem to find the contract.  It was initiated by another company and I didn’t have a docusign login at the time.  The emailed copy of the contract I believe has been deleted.  Is there a way to pull it out of the archives?

When editing permission profiles based on DS Sender, I see Allow Transactions and the sub options for Create, Delete Documents & Delete Transactions.  What are these for? Is it for Rooms? I am not familiar with Transactions in eSignature. And searching for these terms seems to pull up Rooms and Mortgages. 

I had created an envelope with one of my email address (which I don’t remember now). I do have the signed copy of the envelope and the mail that was used to receive the document as I had to sign it as well (with a different email address). I need to make modifications to the envelope and send it out again, but I dont know the sender email address which I used. Is there a way to find out the sender email address, if I have the envelope ID(which is present on the signed document)

Hi,I’m working with a sandbox to integrate docusign in my web app. My service is able to create the envelopes and, checking on the docusign developer page all appear to work properly. The problem is that the mail never get to the recipients.This is my second integration with docusign and I’ve never experienced truble like this, I’ve tried to resend from my docusign developer page, change the addresses and check the spam of all the mail that I’ve sent the envelopes.For my developer account I’ve created 2 accounts one for each integration that I’m working on.I’m fresh out of ideas and I don’t understand if there is some mistake on my part that I should fix or if it’s something platform related.Thanks,Best RegardsPietro

For a month now, DocuSign support has been taking me around in circles. There is a major defect in the checkbox group validation, By selecting the “Exactly 1”, or “No more than 1” validation option, the end-user should be able to check only one box out of the selected Checkbox Group (and not be able to select multiple check boxes), however this is not working as designed. The end result is the user can select (and check) all the checkboxes in the group. To make it worse, the Start/Next button function individually highlights each and every checkboxes in the group during the signing process.I have shown this issue via screen sharing three times now, and thereafter the support team fails to send the issue to development, fails to update the ticket, and then sends me an email days later asking if I am still having an issue.This has been an endless cycle of the following:The issue is shown to support via a scr

I want to use DocuSign for digital signatures of my Excel based purchased orders. signatures are required from my suppliers and i will send emails to them the excel file.is there a way that using DocuSign service, i can directly send the files to my clients through email?

Im using envelope level connect keys and setting the includeHMAC to true in the eventNotification object of the envelope.This works and the x-docusign-signature headers are being sent as part of the call. We are using this with a client and initially the x-docusign-signature headers were coming through. But the x-docusign-signature headers are no longer present. Ive checked with our client and the connect key still exists for that account.Is there any reason or a configuration setting that would stop the headers coming through?

Hi!I’ve been trying to use the Bulk Send feature in DocuSign, but I’m running into issues.What I’ve done so far: Created a template and ensured my Data Labels match the field names exactly. Prepared a CSV file trying to follow DocuSign’s formatting guidelines. Tried uploading the CSV for Bulk Send. The problems I’m seeing: Sometimes I get an error message telling me to “use Bulk Send Version 2.” Other times I just get a generic error. What I need help with: Confirming that Bulk Send is fully enabled on my account. Understanding the exact way to format the CSV for custom field mapping. Clarifying any required settings for role names, Data Labels, and case sensitivity to ensure correct mapping. If anyone has an example CSV that works or k

I created various Docusign Envelope Templates with merge fields, custom email messages, etc. Initially I was using the custom buttons that were created when I created the envelopes to send the documents, but the requirements have changed, and we want to use the single Send with Docusign button. The Send with Docusign button allows me to choose the template, but it isn’t using the correct email subject and message and it doesn’t include all of the merge fields I have added. When I select the template, it shows that i am selecting that one that I just modified, but it is not correct. What am I missing?

I am trying to activate my newly created Business Pro account  … but I am stuck at verify my phone number:  I have tried all the possible formats of a Swedish cell phone number, but none works. Help?