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Hello ​@wtoddp 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

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Sincerely,

 Ma. Cassandra | Docusign Community Moderator
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as of 33-26 the support ticket was still ‘in progress’ - doesn’t look like the problem has been resolved.

mr1

I received a message today stating that, while the problem has not been resolved, they were closing the ticket. Presumably the issue is still being worked on, but we have no way to check on the progress.

mr1

Hello ​@wtoddp ​@mr1 

We’ve confirmed the issue, and our engineering team is actively investigating under ticket ID SNDFND-10999. We know how disruptive this can be and really appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates:
👉 Open a Support Case

Here if you need us!

—
Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

​@Ma.Cubio 

As I said - I had opened a ticket to follow the progress, but the support team CLOSED the ticket (although they are supposedly still working on it), therefore we have no way of following the progress.

mr1

Hello ​@mr1 
Currently, the only way to track updates for the bug ticket is to have an active support case, as the case is linked directly to the ticket. Since the previous support case has already been closed, you may need to open a new case to continue receiving updates.
Upon checking, bug ticket SNDFND-10999 is still being actively worked on by our engineering team. We truly appreciate your patience and understanding while the team continues to investigate and address the issue.

Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

​@Ma.Cubio 

Thanks - but it seems silly to keep opening tickets if support is just going to close them. It seems like they anticipate a lengthy process to overhaul/fix the address book.

mr1 

Hello ​@mr1 
I definitely understand where you are coming from. The fix may take a bit longer, but rest assured, our team is working on this diligently.
Again, we truly appreciate your patience and understanding.

Ma. Cassandra | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!