Billing

Hello ​@Min 

Thank you for reaching out, and welcome to the Docusign Community!

I completely understand how frustrating this situation can be, especially when you only intended to test the service for a month. Thank you for bringing this up, and rest assured, we’re here to help!
To help me look into this further, please send me a private message with the following details:

• Account name
•  Account number in question
• Email address associated with your account
• Case number (if one has already been created)

Once I have this information, I’ll follow up to address your concern appropriately.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like and click "Best Answer."

Hello ​@Min 
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
 

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."