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I had an account that I have not been able to create DocuSigns from. I can still sign inbound docs but not create anything. I get an error “Unable to create the envelope. You cannot send once your trial has expired.” Even though I have a paid DocuSign account. When i contact support, they tell me to sign up with a new email.
How do I escalate this to a Support Engineer?
My understanding is that the root cause is usually a conflict between two accounts tied to the same email — the original trial account and the new paid one. It's a backend data issue that DocuSign support can fix, but front-line agents often don't know how or just punt on it.
How can I get this escalated?
