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Error message: "resource token authentication error"

Forum|Forum|6 months ago
February 16, 2026
9 replies
2402 views

I am trying to send out a document for signature but my client is receiving the error message “resource token authentication error”. I have his correct email address, what could be the issue please?

Signing

Best answer by Jenny.Martin

Hello @Eric R, @SLT JPA, @Leah_ ,

I hope you’re doing well. Thanks for reporting this issue. Checking the error, it could be due to the secure session between your recipients browser and DocuSign timing out or getting interrupted. They may try the following steps to see if this help:

Refresh the page and try again
Clear browser cache and cookies
Try a different browser or network, in case something is affecting the connection
Try using a different device

If the issue continues, please share your Envelope ID so we can look into it further.

Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

J

Jenny.Martin

Community Moderator

Hello @Leah_,

Welcome to the Docusign Community!

Thanks for the details you’ve shared so far. To look into this issue more thoroughly, could you please send a private message and provide the Envelope ID for the affected envelope?

👉 Locate a Docusign envelope ID

Regards,

Jenny | Docusign Community Moderator

S

SLT JPA

Newcomer

I am a new user and having the same problem. the first signer had no issues. The 2nd signer has the same error message. I’ve located the Envelope ID. How does this help? Thanks, Bruce

J

Jenny.Martin

Community Moderator

Hello @SLT JPA,

Thanks for reaching out to the Docusign Community!

Could you please send a private message and provide the Envelope ID for the affected envelope?

Regards,

Jenny | Docusign Community Moderator

L

Leah_

Author

Newcomer

I am a new user and having the same problem. the first signer had no issues. The 2nd signer has the same error message. I’ve located the Envelope ID. How does this help? Thanks, Bruce

I found simply sending the envelope again solved the issue, although I’m still unsure why it happens in the first place

E

Eric R

Newcomer

My client just received the Resource Token Authentication Error twice. The resource token used for authentication in invalid or has expired.

How can I fix it?

J

Jenny.Martin

Answer

Community Moderator

Hello @Eric R, @SLT JPA, @Leah_ ,

I hope you’re doing well. Thanks for reporting this issue. Checking the error, it could be due to the secure session between your recipients browser and DocuSign timing out or getting interrupted. They may try the following steps to see if this help:

Refresh the page and try again
Clear browser cache and cookies
Try a different browser or network, in case something is affecting the connection
Try using a different device

If the issue continues, please share your Envelope ID so we can look into it further.

Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

J

JZAvn

Newcomer

I am trying to send out a document for signature but my client is receiving the error message “resource token authentication error”. Can you assist?

J

Jenny.Martin

Community Moderator

Hello @JZAvn,

Thanks for reaching out,

May I confirm if they already tried the troubleshooting steps mentioned above and are still encountering the same error? If so, could you please send me a private message with the Envelope ID so we can check this further.

Regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @JZAvn,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Regards,

Jenny | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.