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I am trying to send out a document for signature but my client is receiving the error message “resource token authentication error”. I have his correct email address, what could be the issue please?
Solved
Error message: "resource token authentication error"
+1- Newcomer
Best answer by Jenny.Martin
Hello
I hope you’re doing well. Thanks for reporting this issue. Checking the error, it could be due to the secure session between your recipients browser and DocuSign timing out or getting interrupted. They may try the following steps to see if this help:
- Refresh the page and try again
- Clear browser cache and cookies
- Try a different browser or network, in case something is affecting the connection
-
Try using a different device
If the issue continues, please share your Envelope ID so we can look into it further.
Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer”
- Community Moderator
Hello
Welcome to the Docusign Community!
Thanks for the details you’ve shared so far. To look into this issue more thoroughly, could you please send a private message and provide the Envelope ID for the affected envelope?
👉 Locate a Docusign envelope ID
Regards,
Jenny | Docusign Community Moderator
- Newcomer
I am a new user and having the same problem. the first signer had no issues. The 2nd signer has the same error message. I’ve located the Envelope ID. How does this help? Thanks, Bruce
- Community Moderator
Hello
Thanks for reaching out to the Docusign Community!
Could you please send a private message and provide the Envelope ID for the affected envelope?
Regards,
Jenny | Docusign Community Moderator
+1- Newcomer
I am a new user and having the same problem. the first signer had no issues. The 2nd signer has the same error message. I’ve located the Envelope ID. How does this help? Thanks, Bruce
I found simply sending the envelope again solved the issue, although I’m still unsure why it happens in the first place
- Newcomer
My client just received the Resource Token Authentication Error twice. The resource token used for authentication in invalid or has expired.
How can I fix it?
- Community Moderator
- Answer
Hello
I hope you’re doing well. Thanks for reporting this issue. Checking the error, it could be due to the secure session between your recipients browser and DocuSign timing out or getting interrupted. They may try the following steps to see if this help:
- Refresh the page and try again
- Clear browser cache and cookies
- Try a different browser or network, in case something is affecting the connection
-
Try using a different device
If the issue continues, please share your Envelope ID so we can look into it further.
Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer”
- Newcomer
I am trying to send out a document for signature but my client is receiving the error message “resource token authentication error”. Can you assist?
- Community Moderator
Hello
Thanks for reaching out,
May I confirm if they already tried the troubleshooting steps mentioned above and are still encountering the same error? If so, could you please send me a private message with the Envelope ID so we can check this further.
Regards,
Jenny | Docusign Community Moderator
- Community Moderator
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
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