Error message: "resource token authentication error"

Hello ​@Leah_,

Welcome to the Docusign Community!

Thanks for the details you’ve shared so far. To look into this issue more thoroughly, could you please send a private message and provide the Envelope ID for the affected envelope? 

👉 Locate a Docusign envelope ID

Regards,

Jenny | Docusign Community Moderator

I am a new user and having the same problem.  the first signer had no issues.  The 2nd signer has the same error message.  I’ve located the Envelope ID.  How does this help?  Thanks,  Bruce

Hello ​@SLT JPA,

Thanks for reaching out to the Docusign Community!

Could you please send a private message and provide the Envelope ID for the affected envelope? 

Regards,

Jenny | Docusign Community Moderator

I found simply sending the envelope again solved the issue, although I’m still unsure why it happens in the first place

My client just received the Resource Token Authentication Error twice.  The resource token used for authentication in invalid or has expired.

How can I fix it?

Hello ​@Eric R, ​@SLT JPA, ​@Leah_ ,

I hope you’re doing well.  Thanks for reporting this issue. Checking the error, it could be due to the secure session between your recipients browser and DocuSign timing out or getting interrupted. They may try the following steps to see if this help:

• Refresh the page and try again
• Clear browser cache and cookies
• Try a different browser or network, in case something is affecting the connection

• Try using a different device

If the issue continues, please share your Envelope ID so we can look into it further.

Regards,

Jenny | Docusign Community Moderator

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