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Question

Demo eSeal hanging indefinitely in "Sent" status (Fails in Web UI)

  • March 12, 2026
  • 2 replies
  • 19 views
O
Newcomer
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Hello, the Electronic Seal provisioned to my developer account ("Demo eSeal") is failing to process. When an envelope reaches the eSeal routing order, it gets stuck in the "Sent" status indefinitely and never completes.

I have isolated this issue away from the API. Even when I manually send a standard envelope from a template entirely within the DocuSign Web UI, the envelope still hangs indefinitely at the seal's turn without dropping an error into the Envelope History.

It appears the asynchronous worker is timing out trying to reach the demo TSP, or the test certificate assigned to my account is in a bad state. Could you please check the backend logs for my account or re-provision the test seal profile?

2 replies

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • March 16, 2026

Hello ​@omer 

Thank you for reaching out, and welcome to the Docusign Community!
To better check on this issue and for further assistance, we highly recommend that you open a support case in the eSign > Regulated signatures category.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • March 24, 2026

Hello ​@omer 
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

 

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