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I no longer get notified when documents are completed or are being signed.  Has anyone had this issue?

Hello,We are calling the eSignature API to retrieve the template ID used in an envelope (/envelopes/xxx/templates). Sometimes these calls return empty responses whereas envelopes were using a template - see below example : Green OK - Red KOCan someone explain why templates are not retrieved correctly ?Thank you !

On my old laptop when I open zipform eSign option then modify in DocuSign, it brings me straight to the prepare envelope page that has add recipients, add message, etc. without needing the emails of the recipients.On my new computer, however, when I try to do this, it keeps giving me an error and asking for the mails of the recipients. How can I get it to just bring me to the DocuSign prepare envelope page like my laptop without needing the emails? Is it something in the settings?

Just recently my templates when I choose one will not allow me to edit the “message” area.  Is this something new within DocuSign?

Hi Everyone, I need to add a dropdown field as a pre-fill field in a template and haven’t found a solution. I don’t even know if this is possible. Could you please give me a clue? Thanks in advance! 

If a document is not signed, and it’s been over a year, how do you locate it?  I can only search for up to a year.

I have been using Docusign to create fillable form templates. I cannot figure out how to set it up where the text that is put in the fillable form boxes matches the font of the letters- the default looks like Serif but our forms are in Arial 11 point, and I’d like the input text in the fillable blanks to match when filled out. I already have it set as Arial, 11 point, Blank under Fields & Properties in Sending Settings. Is there anything I can do to change this setting? Thank you.

I’ve been trying and trying to set up a demo account to try out bulk send, but all I get is a scrolling wheel.  Any advise would be appreciated! 

Hello, Would anyone know the escalation structure for Support cases unattended to? I’ve logged an issue that the support team has neither acknowledged nor responded to in about 1 week. It seems impossible to get their attention.

I have a document in an envelope, and I want to make sure that the customer and the owner can't see each other's signatures on the same document. Usually, if we use two separate documents in an envelope, we can control what each person sees. But I want to do this with just one document

Hello, I should like to learn if I’m able to edit/ remove/ delete text in fields of contracts that I [UPLOAD] to my DOCUSIGN® account?  It would very encouraging if I could receive a response to this question.  Thank you

Interacting with a document is causing my browser to repeatedly try to reach something in “algolia.net” and/or “algolianet.com”, which is something offshore and neither of which are reachable.   What is that for?  Why does Docusign seem to rely on more and more sketchy third-party CDNs as time goes on?  Given the possibility of sensitive information flying around, you guys really need to pull whatever those resources are back IN-HOUSE and serve vetted versions out directly yourselves.  This is a very typical mistake that misguided web devs make, which is tolerable for junk social-media sites, but not potentially important stuff like this. 

Hi! Is there a way to CC someone by default on all signings? For context - I assist with the coordination & organization of real estate transactions, and need to be copied on all signing events for the agent I work with. When using a template, I can pre program that to occur, but if the form used isn’t sourced specifically from that template, it falls through the cracks. We’re just getting familiarized with the Transactions tab for our active contracts, which unfortunately seems to function largely independently from the rest of DocuSign, and there is no way to share access for items within Transactions like there is for Templates etc. as access to Rooms does not seem to be available as an add-on and does not come with the Real Estate package. The agent I work with isn’t the most tech-savvy, so it’s necessary to automate things like this, and unfortunately there doesn’t seem to be an option to modify realtor forms sourced via DocuSign under Transactions the way you would a normal T

I created it, sent it out, have people signing (and filling it in), I myself got the link to sign and fill it in, BUT… the envelope is nowhere to be found.Not in the ACTIVITY, not in the SENT, I can only access it by the receive-to-sign-email I got…I am in my 30-day trial and my profile is complete. I was thinking of a paid profile but this first experience is a huge cause of worry...

Was there any communication related to DocuSign logo change? Just wanted to make sure that, users are not confused with the change in logo!

Hi, I’m been trying to find a solution to remove or replace the envelope Id from my templates. I found that it is possible with the Envelope Id Stamp Control, but I want to know if it is available for Business Pro For Salesforce?

Hello, Can someone please tell me how I can convert a form I’ve signed on DocuSign to a PDF format? When I’ve sent it to my email address it opens as html.Thank you!

How do I stop information from one field from populating to another field. Example: I enter a Name on Form A. That name then populates into the Price line on Form B. When I correct the Price line in Form B, the Price replaces the Buyer Name in Form A.  

When I send new document, It doesn’t appear in the dashboard and I can’t find it

I sent a document for someone to sign, but when I logged back in after sending, it did not appear in any folders. I have no clue if it sent or if it was signed or anything

Good dayI sent  document for the client to sign about 2 hours ago, he has completed the document, but it is not showing on my history as being sent to client, nor is it showing the completed document, how would i then retrieve the audit trail

I sent 10 DocuSign envelopes out this morning and they are nowhere to be found, not in Sent, Drafts, or showing up under manage. Where are my envelopes?

I’ve seen this asked a few times and none of the answers address the problem I’m having. I’ve added a checkbox group to my Powerform, I’ve made the validation “Select at least 1” but the final document does not show any of the selections… The Template setup... ...and on a form the user is completing... ...but on the finished product (why no chorkboxes?)… 

I have a question. I use documents with small checkboxes or radio buttons and often time when matching them to the DocuSign check boxes are radio buttons, boxes or buttons are actually covering up some on the texts on the document. Even when shrinking the boxes to it’s smallest size, it still hides some of the text. Are there any tips to help with this?

Hi Team,I get multiple requests each week to sign the documents, i use the link received to my email to sign them. However, when i login to docusign with the same email id, I can’t find the documents signed by me. All i find are the documents initiated by me where i requested signatures from others. what could be the issue here? how do i configure in a way that i see the documents singed by me.