Help Forums

Hello Folks, I'm routing bulk contracts (more than 30-40) in a single envelope and would like to know, if there is any way that can allow signer, just to sign on one and it will be captured by rest contracts in the envelope.I would appreciate your response, thanks.Best regards,Amol

There has to be an easier way to copy and paste the same fields and easily change recipients without having to drag them one by one from the left to the right. So, let’s say I have nine recipients, all needing to sign the same fields. I copy them all as a group, change recipients, then paste them, they are still coded to the previous recipient. When I change the recipient, it changes all of them. Why would it do this? I’m pulling my hair out here because it shouldn’t be this difficult.

How to solve this issue 

I would really like the option to insert the date only, with no timestamp.I understand my admin can set this, but it is a global setting.Can this be made available on at the user level or on an envelope/document basis?Many people in my organisation are struggling with this. 

i currently have a brokeragae designated account, how do I transfer my history and open a personal docusign account

Good Morning, I’ve been trying to change my email address, Docusign will send code to email address I wish to change to I get this message (please see screenshot attached). Can anyone help/advise Regards Suz 

my documents are cutting off part of my paperwork on the right side of the form. how do you adjust the border?

Hi my trial ends tomorrow but am unable to cancel my free subscription after following the prompts under account and billing. Can some one talk me through this cheers

I am looking for more information or guidance on eMudra with eSignature. Anyone have any idea about the integration and process to achieve this or have an experience of implementing the eMudra in DocuSign eSignature. Appreciate your Help in Advance!

I often send documents to multiple people, but I am not getting notified as they sign. I have to actually login to see where the signing status is. I used to use AdobeSign, and they notified me at every step. I can’t figure out how to turn that setting on in Docusign? The only thing I see about it is five years old. Thank you!

Is it possible to have just the day of the week populated? For example, if the document says:Signed this _____ day of April, 2024. Can I select something other than the Date icon (which reflects the full date) to populate just the numerical day of the week, i.e. 24?Thanks

I have a Canadian citizen who is signing a US document.  When he puts in his ID info, its not letting him say he lives in Canada.  Any of you run into this issue? 

Hi all, I’m creating a new eform and have a text field which I’d like to show as N/A by default unless the text is changed by the person inputting. When I put in N/A into the Default value and save it’s coming up with an error each time.   Does anyone know why this is happening or how I can resolve?  If the inputter clicks no to business approvals I want the form to default to N/A otherwise it comes out as blank.    Thanks

Not getting consent page for Authorization Code Grant sample, trying with console sample java application. getting com.docusign.click.client.ApiException: Error while requesting server, received a non successful HTTP code 400 with response Body: '{"error":"consent_required"}'

Hello,I'm making an API call to DocuSign to automatically insert the "date signed" into the document.Below is the API request payload:"dateSignedTabs": [    {        "anchorString": "Date",        "anchorYOffset": "-1",        "fontSize": "Size12",        "name": "Date Signed",        "recipientId": "1",        "tabLabel": "date_signed"    }]The issue is that this results in placing the date everywhere it finds the string 'Date' in the document. I want to restrict it to only one place where the actual date is needed. Any suggestions or help? Thanks,Kishor

Hello Champs,Am trying to create envelope using CreateEnvelope method from EnvelopesApi class and getting error - Error calling CreateEnvelope:. Porject designed in Dotnet core. appreciate your help. thanks.

We have a gen template that automatically generates a document once the user click on the custom button from the account.  we are now trying to map the amount field on the Account to the payment tab.  This should auto populate the same way all other fields are populated but for some reason I’m not sure how to map the field to the payment tag in docusign.  Can someone help?

Hi, still new, 2nd question, Day 1… thanks for your patience.I placed a payment item on the last page of a power form.  when I review the form, as the end user, the payment item is mearly an icon with text.  It has no purpose. When the form is finished the payment gateway opens as it is intended. all fine there.My question is how do I place the payment item, but not show on the form?  Thank you.See attached PDF 

I have a contract that I need new customers to sign. Is there a way I can set up the same outgoing message on the DocuSign session within Hubspot CRM?

I’m struggling to understand the difference between these two concepts - setting someone up as a Delegate or Sharing Access.  How are they not the same thing?With Outlook, making someone a Delegate is a common thing - they typically have Send on Behalf Of rights, as well as creation and editing permissions.  I know that a calendar can be shared with someone that isn’t a delegate.  The concept has made sense for a long time.Not so with DocuSign.  I need to give my attorneys a clear cut answer:  Make someone a Delegate if you need them to XYZ.  Share Access with someone when you need them to ABC...

I’m very new to Docusign. Day 1… Almost everythig is very straight forward. Except for the Start Tab at the beginning of the form.I have a fillable form. A rental application to be exact. when the applicant opens the form, the first thing they see is the Start Tab. The applicant will be inclined to press that tab first, bringing them down to the end of the application, asking for a signature.  The applicant must be directed to fill out the form first before being directed to the signature.How do I edit this?Thank you 

Filling out Docusign for customer as always and as i go to send it says error and i look back and some or all of the boxes to sign/fill out have turned red instead of their normal yellow/green. Please advise 

HiI would like ask 2 questions for fixing 2 issues: We woukd like add an automatic  retour in a text field. Actually, when the text length is longer we lost the last part iof  the text. Is a solution exist to avoid it? We would create a dynamic field in the welcome message mail (Ex; Hello <last name> ….) Regards

I had a POC up and running a couple of months ago and am the point where I want to put into production and now I can’t get basic Docusign mapping to work within a template.  Use case:  User fills out google form (also tested with Zapier form) and on submission kicks off a template in docusign.  On the docusign I have a document with fields that should be filled in/mapped from the google form submission.  At this point these are not getting filled in.  I can see the data flowing in Zapier from the google form submit.  I can also see the custom fields that I have added to the template.  But when I run the test, the custom fields are empty -- regardless of if I try to manually add text in the field in zapier (as a test) or if I put the google form data field in the Zapier field (how it would run in prod).I’m fairly certain this is the exact setup I had previously, but now I cannot get it to work.  Any ideas? EDIT:  Not sure if this matters, we recently upgraded our Docusign from just Esig

How do I change the sender name to my business name instead of my personal name? So when people get a doc to sign, it says “Business Name” has sent you a docusign vs “Personal Name” has sent you a docusign?