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Getting ACCOUNT_NOT_AUTHORIZED_FOR_ENVELOPE when using embedded signing with a different user

  • May 20, 2026
  • 0 replies
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Hello,

I am experiencing an issue with the embedded signing flow and would appreciate any guidance.

Scenario:
We create envelopes using a system administrator account via the eSignature REST API, then attempt to generate an embedded signing URL (CreateRecipientView) while authenticated as a different DocuSign user.

Error received when calling CreateRecipientView:

{
"errorCode": "ACCOUNT_NOT_AUTHORIZED_FOR_ENVELOPE",
"message": "This account is not authorized to access the requested envelope."
}

What we have confirmed so far:

  • The envelope is successfully created by the admin account.
  • The accountId used in the CreateRecipientView endpoint matches the one used during envelope creation.
  • recipientId and clientUserId are set in the CreateEnvelope request.
  • The signer email/name matches the recipient definition.
  • We are using a different authenticated DocuSign user (different access token) when calling CreateRecipientView.

Questions:

  1. Does CreateRecipientView need to be called using the same DocuSign user (access token) that created or owns the envelope, even if the embedded signer is a different recipient?
  2. If another user within the same DocuSign account calls CreateRecipientView, are additional permissions or shared access settings required?
  3. Are there other common causes of ACCOUNT_NOT_AUTHORIZED_FOR_ENVELOPE that we should check?

Any advice or documentation references would be greatly appreciated.

Thank you.