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Question about TLS 1.3 Support for Outbound API/Webhook Connections

  • September 15, 2025
  • 1 reply
  • 33 views

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I’m trying to receive webhook notifications from DocuSign on my endpoint but the request fails with the error:
"The request was aborted: Could not create SSL/TLS secure channel."

My Azure web App Service to supports TLS 1.3 minimum. DocuSign webhook requests fail when attempting to connect.

Does DocuSign support TLS 1.3 for webhooks? If not, is there a workaround or fix to make this work?

1 reply

matthew.lusher
Docusign Employee
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  • Docusign Employee
  • September 19, 2025

Yes, Docusign does support TLS 1.3: see our Product Release Notes.