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Hi, i am currently in the developer phase, I was testing if multiple routing order can be done. Made a request with the following api

{{baseUrl}}/{{apiVersion}}/accounts/{{accountId}}/envelopes

and with body

{

  "documents": [

    {

      "documentBase64": {{document}},

      "documentId": {{documentId}},

      "fileExtension": "pdf",

      "name": "document"

    }

  ],

  "emailSubject": "Multiple Signing Example from api testing",

  "recipients": {

    "signers": [

      {

        "email": {{user1_email}},

        "name": {{user1_name}},

        "recipientId": "1",

        "routingOrder": "1"

      },

      {

        "email": {{user2_email}},

        "name": {{user2_name}},

        "recipientId": "2",

        "routingOrder": "2"

      }

    ]

  },

  "status": "sent"

The first order signer gets mail, after signing it shows that invitation was sent to 2nd signer but the 2nd signer did not get any mail in the inbox. After i forced “Resend” in the developer console, It sent the mail. What could be the issue?

There is no issue with the mail being invalid or spam folder( rechecked those cases)
 

 

@tanvirsaad I suggest enabling API request logging and then repeating this test to see whether anything in the request log can help identify the issue. The procedure to enable API request logging is here: https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=poz1578456669909.html.

 

Here are additional resources about how to use API request logs:


Correct me if I am wrong, Creating a envelop with multiple order running ok in my side, and giving api log, but after signing order 1 the status says that the document is sent to order 2 signer, but the mail is not sent, and as this is done by docusign, no log is found about this specific event(sending invitation mail to signer order 2). So was unable to debug this step from my side. I had to “Resend” from my dashboard to send mail to the order 2 signer.