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Docusign 2024 Release 3 Is Live! Discover the New Capabilities

21 days ago

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eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

5,190 Topics
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5190 Topics

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conor.richardsonNewcomer

asked in eSignature

Sending Bug?

When I send anything now I get asked to sign even though I am not the first signatory. Other people in my organisation are having this issue. Clicking on sign only offers a close option. Anyone else seeing this, only started happening today?

CRSNewcomer

We have the standard $25 per month per user. We only have one user account. I sometimes login in from different locations. For some reason only one of the locations that I login from when I hit send it says maximum envelops exceeded. However, I will try to send the same envelope from a different location and I do not get that message. Any ideas on why this is happening? Is this like a Netflix policies to stop sharing ids?

7 months ago

KpedNewcomer

asked in eSignature

Signer attachment field not available

I have a business pro account, and I have the signer attachments setting enabled. But when I create an envelope or use a template, the option is not available to me. I’m pulling my hair out here. What am I doing wrong?

2026

7 months ago

snickHHS0514Newcomer

asked in eSignature

after creation nothing happens

I am new to this and just created a new account in MS Word 10 minutes ago, but nothing is happening. the screen in literally blank. here is the path to nowhere:partner.docusign.net/partners/msword/word/accountserver?code=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiOGFlYzFjZjQtYmE4NS00MDM5LWE1MmItYzVhODAxMjA3N2EyIn0.AQoAAAABAAYABwAA21bEUHTcSAgAAGfdC1F03EgCANtqxnPTJ4NLjKfgQbYA2kkVAAcAAAAYAAEAAAAFAAAADQAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwIgAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwMAAA21bEUHTcSBIAAQAAAAsAAABpbnRlcmFjdGl2ZQ.HehcM5OIkZaRUSaw2k4u6dnYgNEzbddrYFAEDCmfCuPO12cMf7D0-rDVPvpuZK3Y-8X2u3BdP7SCXwwsfXmUCNRYADeQWqHIj5bAsDvaL6RMyfAAe0Si_3ZU6bZQTEH_fE4t3PbcCs8PnrARsYZHgZRBG4k-VaVPpSUOapZSdLcb4dWQnRplKHyi_9cxhe6iqSSBWNthVbXhQwayhyI_YCv0NqRwEpFJaAlZTJC4g7XCkr7S2wmBDj4EXwjgvGNOjjYC5zaeuuZcI9itRlENnKXmOpvR-Zhr32aav7PE983e3ahHHloffAuQuH9GizjJjdwtE-Ybv-eTUGDIMMI7sw&state=2_w_production_en-US

102

7 months ago

UweMeyerNewcomer

asked in eSignature

dynamic PDF release in DMS ?

Is it possible to release dynamic PDFs, i.e. PDFs with fillable fields, via Docusign in order to make them available in a document management system according to ISO9001?

202

7 months ago

OkkeNewcomer

asked in eSignature

Batch (bulk) signing invoices

Hi all, Due to an internal workflow change I am now tasked to countersign invoices from my reports in the region. A high volume of small invoices. It’s purely an administrative function.Opening and signing invoice by invoice is quite time consuming (and tedious). Is there a way to just select the range of invoices and batch or bulk sign them? Any help appreciated, would be a huge time saver!BestOkke

1462

7 months ago

BGKNewcomer

asked in eSignature

Envelope expiration settings

I have a requirement for envelope expiration, The expiration date for the link is 30 days from the day it was sent to the recipient The signatory will have 120 days to complete the workflow once it has been initiated (i.e once the link has been clicked on)But I found only this under settings. is there a way to achieve both the requirements?

1344

7 months ago

JasminePPaladinoNewcomer

asked in eSignature

How can I add new documents/templates to an envelope that are already signed?

At the beging of the legal process, I send an envelope with one document to the first party who needs to sign. Once they have signed I need to add a second document to the same envelope. Is this possible? Can I add new documents/templates to an existing in process envelope?

971

7 months ago

mshealyDigital Collaborator

asked in eSignature

docusign university profile

I went to my profile and can see all of my completed and scheduled trainings. I need to be able to download this to an excel spreadsheet to report to my supervisor.i put in a case 13486639 and Jeremi said that this option is not available for now.Can this be added soon please?Thanks

morgancouchNewcomer

I am a DS Admin for my university. I am wondering the best way to give someone a developer account using our corporate emails if possible. I am completely new to the DS admin role. We have some employees who are utilizing the DS developer accounts through their personal email addresses (ex:gmail).

Lee PearsonNewcomer

When I submit my folder for signing the envelope starts to create and then an error occurs while uploading. Has anyone had this problem

292

7 months ago

Ashley.TNewcomer

asked in eSignature

Why was an envelope used to correct/ add document after sending file but not completed?

I had to “correct” a file prior to my client signing since I forgot to add one document. I was unable to add the document due to not having any envelopes, so I had to purchase a subscription.. again. Pretty sure I already did this, but for some reason only had 3 envelopes this month. I have had to correct/add documents in the past but was never penalized and had to use an additional envelope. Is this new to the terms or was I just robbed a whole envelope? Same sender, email, only one additional document and one signature was needed, but system used a whole envelope. As I read, “An envelope is a container for documents that you send to a recipient to sign. An envelope can have one document or many documents, and one signer or many signers. Envelopes have statuses (e.g., sent, delivered, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure. Regardless of how many documents, fields and signers a given envelop

362

7 months ago

bmaganaNewcomer

asked in eSignature

Notifications from DocuSign

Hello, is it possible to sign up or receive communication from DocuSign whenever there is an issue in the system? Thank you.

143

7 months ago

bstrakovaNewcomer

asked in eSignature

One document / Two certificates

Hey! Could you help me with how to deal with a situation when you have several signatures on a document but one was missing so you sign and upload it again. Is it possible to merge / are there any other options?thanks

202

7 months ago

bcroninNewcomer

asked in eSignature

Recipients on copy must also have additional authentication

New this week..When I send a document for signature and also list someone else to receive a copy of the documents, I get a message that says "Joint agreements require additional authentication" for the person who is just receiving a copy. Is this a new feature?

fricojeanNewcomer

I am trying to add a new email address to be able to send a document but I click on settings / usersand I get Add Seats and there is no Add user

413

7 months ago

TravisNewcomer

asked in eSignature

Detect and auto place

Is there any one at Docusign who is working on detection and *automatic* placement of signatures on scanned pdfs? If so, where can I play with this? If not, what is preventing this from happening? It seems like this should be possible now that there is Machine Learning. Thoughts?

1084

7 months ago

mahmood nasrullaNewcomer

asked in eSignature

issue with docusign

we are facing many issues with docusign today such as application error and people cant sign a document, recipient sequence, any idea what is happening?

1512

7 months ago

AshNewcomer

asked in eSignature

Itemised list of template contents

Hi there - I’m looking to see if anyone knows if it is possible to export an itemised list of template contents (ie list of document titles within a template). I’m aware of downloading the contents of the template to PDF or exporting data of reports/completed envelopes, but am not able to find if you can export a list of prepared templates and their contents.My team and I manage 500+ pre-set templates for business use, and it would be handy to export an itemised list to better audit and maintain our account.

382

7 months ago

nriddlemillsNewcomer

asked in eSignature

Not adopting my signature

The word “docusign” is being inserted on the signature line when I try to sign. My profile has my signature and intials but they are not being inserted into documents.Also - I do not get the prompt to adopt or change my signature while on the active document I’m trying to sign. I’m desperate to get this corrected so as the document I need to sign is due in 3 days.

682

7 months ago

Sue ChapmanNewcomer

asked in eSignature

Drop Down series - maximum selectable entries

When setting up a new drop down list - is there any system limitation as to the maximum number of options you can create/include for the recipients to select from under a drop down list, eg 50, 100.

693

7 months ago

rgarcia5Newcomer

asked in eSignature

Getting Bulk Send access

I was told by another help person that I need to know who my account manager is so that I can get the cost of bulk sending. We have no idea who our account manager is. How do I find this out and how do I find out how much extra the bulk sending feature is???

342

7 months ago

Zoe BeeNewcomer

asked in eSignature

Manage/Agreements & other changes

Hi, community.Does anyone know when the changes to the Manage/Agreeements tab is going to be implemented in the live system? I can’t find a date in any of the Release Notes.

362

7 months ago

Bruno BertoNewcomer

asked in eSignature

How do I clear a delay in a document that was sent for signature?

KendraNewcomer

How do I filter the year 2023 for all the envelopes I sent? DocuSign platform has changed & I can’ filter. Even if I attempt to select the “all” radio button, it just defaults to 6 months.

202

7 months ago

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