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I have two users showing these symptoms. Anyone else having this issue?
User is able to login successfully but - they immediately get a red bar saying - Authentication error - Click here to login again. Clicking just goes back to login page, they login again successfully to the same error. Repeated logins do the same thing. If they try to send while loggged in they get Unable to access envelope.
I have cleared cache and tried using another browser (Chrome vs Edge) . In Chrome which i have comletely cleared all cache.. they do get prompted to email a code (so its seeing fresh login ) but once they login they immediately get same error. If they login on another computer OR i login for them on their regular computer then they enter their Docusign credentials they do NOT get the error. Seems to be somethign in their profile but what? Anyone else seeing a similiar issue or have solved it? Have case open with Docusign and we have tried some of the standard troubleshooting steps. Thank you !