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Forum|Forum|1 year ago
November 20, 2024
4 replies
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i added a user to my account and made them an admin, but every time they login, it's sending me a code to my email to verify rather than his. Can you help?

Best answer by Alejandro.Ramos

Hi @nathanmummert,

Thank you for confirming.

Under these circumstances we would need to check the emails sent to the user through the application’s back end, to confirm if they were sent as expected. To start with the process, please create a new support case. You may create a new case by filling out the form provided below:

https://support.docusign.com/en/contactSupport

If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Docusign Employee

Hi @nathanmummert,

Thank you for reaching out to the Docusign Community.

The user’s activation link should be sent to the email address assigned to it in Settings>Users. Please confirm if the user is currently displaying the right address.

For detailed steps on how to manage users in eSignature, see:

User Management

Feel free to let us know if you need further assistance with this.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

N

nathanmummert

Author

Newcomer

Hi, yes, the correct email address is showing in Settings>Users. And the activation link was sent correctly to that user. However, when he logs in after the first attempt, it’s still sending me an email to verify instead of him and he has admin privileges.

A

Alejandro.Ramos

Answer

Docusign Employee

Hi @nathanmummert,

Thank you for confirming.

Under these circumstances we would need to check the emails sent to the user through the application’s back end, to confirm if they were sent as expected. To start with the process, please create a new support case. You may create a new case by filling out the form provided below:

https://support.docusign.com/en/contactSupport

If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Docusign Employee

Hi @nathanmummert,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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