eSignature

Hi, I have a problem with EU qualified signature.after adding the document the system goes through all the steps but at the end it informs that:  We cannot use this certificateThe certificate was revoked.  my signature: Issuer: COPE SZAFIR - KwalifikowanySerial: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxExpires: 2027.03.10 so it is valid. I will add that previously everything worked properly. However, my signature expired and I made a new one. This new one in other systems works correctly only not in DOCUSIGN. Piotr. 

Hello All,Recently, I’ve come across a CoC of signed document with below information added. This was signed by another user within our Company. However, whenever I sign the document or anyone else signs the document, there is no such information added at CoC stating that this document is Part 11 or the signature account is Part 11 compliant. Is there a way to know how to add this information or where this is being manifested from?

I am the company contract administrator, and I need to be notified when every envelope is fully executed/completed within the company account. How do I set myself as a copy recipient by default? Is it possible?

Hi I am trying to send documents to multiple people via bulk upload, I have dont thi smany times; however, this time I need to send the documents , which include merged data fields, as. a view only document with no acknowledgment needed. When I try to change the role of the recipient it notifies me that the merged fields will be removed, which they are.  How do I bypass this and bulk send read only documents?    Thank you Sarah

Dear Community,n addition to the sender's name, our company and address and the sender's job title should be displayed in the sender email. So far you can only see the name and e-mail address. Is this possible and if so, where can I find the corresponding setting in the backend?Best regards,Katrin

I recently started a new job, where Docusign is used frequently and we have a corporate account. I created a Docusign account using my work email address, thinking the email domain would automatically get me into the company’s plan, but it didn’t; I just got a regular free account, with no access to edit (or even see) envelopes etc. Turns out I have to have an invitation to join under the company’s plan.I deleted the account I had created and our admin sent me the invitation. However, after waiting the two days for my old account to be deleted, I still can’t sign in with the invitation I received; Docusign thinks I want to reactivate the free account I had previously under this email address.Does anyone know how I can completely erase my old account in order to use the invitation from my company?Thanks in advance!

MorningIs there a method for adding links to guidance documents on the DocuSign landing page to assist internal users when creating envelopes? These links would allow specific teams to access a set of signing instructions. Many thanks for viewing.Kenneth

Greetings!Under protest, I subscribed to Docusign this morning at the behest of the French government agency INPI (portal e-procedures) in order to sign a form stating the cessation of my business. The help desk advised the use of Docusign. The signature from a previous attempt using the free trial was not accepted. Today. the form was duly signd by Docusign, but it was not accepted:“Your signature is not valid: The summary was signed using a foreign certificate from outside the EU, the certification authority of which is not one of those defined in the eIDAS trust lists. Your signature is therefore not considered valid because we cannot find the certification authority of the certificate used in the eIDAS trust lists. Please contact your signature provider to obtain a compliant signature.”Direct help from Docusign is impossible without paying extra for a support subscription. All this aggravation for a one-time use. I’m furious! This sort of con

Hello Community,Signatories without a DocuSign account have forgotten an important prefix when signing for the very first time. So they added this prefix in front of their name the second time they signed the document. On the third document, they are again offered the first signature without the prefix and have to change it again. Why doesn't DocuSign save the last signature used?

Dear all, Is it possible to change the format of the email message ? (bold, colors,..) Thank you  

I need to speak with support regarding double billing. Could you provide the link to request a callback? Please!!

A document was sent to my manager to sign, and I am a reviewer. How do I know if any of the documents in the envelope have been modified in any way since I viewed it?

I am setting up a document template that will be signed in person by a number of employees (with role titled Driver) under the supervision of a host. I would like to add dropdown fields and checkbox fields under the Driver role, for each to select a number of options as they sign, in person. However when I add these fields using the template editor and preview the document as the Driver role, the fields disappear from the document.If I change the Driver role to be a remote signer, the fields appear in the document, but not when done as ‘in-person’. Is this a known issue or limiation?For reference I am using the new editor, not the classic, as I wish to use the conditional elements feature with the dropdowns I am trying to add.

Dear DocuSign Support Team,I am writing to request the immediate cancellation of my DocuSign subscription and auto-renewal. My account was set to renew annually on March 2nd, but this year, I noticed that my credit card payment did not go through. Since I no longer need DocuSign’s services, I attempted to cancel the renewal through my account settings. However, the system only indicates that my subscription will be canceled on March 2, 2026, which is not what I want.I need to ensure that my account is fully canceled immediately and that I will not be charged for another year. Additionally, I have been unable to find a support contact or phone number to resolve this issue. Please confirm the cancellation and ensure that I will not be billed.Looking forward to your prompt response.Best regards,Sean

The signers of a document I need signed by 5 people have not received it. They contacted me because they hadn’t seen it. I sent it on February 28. I re-sent it two hours ago - they still have not received it. What is the problem and how can I get this fixed ASAP. Time is of the essence. Thank you.

We have several envelope templates with merged fields in the DocuSign email alert. For example, the subject line for the email alert is: Please Sign: {signer email address}. We use a PowerForm with each of these templates.We created the templates and PowerForms in 2022. In September 2024, I noticed that the merged fields were not appearing in the email subject when the template was initiated via PowerForm. I submitted a support ticket (case # ********) and after several weeks, this was their response:We have explored several workarounds to meet your needs, but unfortunately, the existing behavior of Docusign with power forms does not allow for the intended functionality. While the merge field works seamlessly for standard envelope sends, it seems we have hit a roadblock with the power form setup.They suggested I post to this forum so developers could use as a “new feature” idea. However, it’s not a new feature; it used to work. Also, there are Do

I would like to use a generic template then add a different page for each recipient I need to sign. Can this be done? 

I am looking for a contract that i thought we signed about 6 months ago and can’t find it. The company that initiated the contract sent it to me via docusign and I signed it. They have a paid docusign account and i have a free one if that matters. Could they have dleted it without me knowing it? is there any way to verify if they did that?

I need to disable an account being required for recipients. I have Googled everything to do it but the last step isn’t possible. I do not have “Login Requirements” on my menu/dashboard anywhere. I did the following:Admin > Security Settings. The next step said to find the “Login Requirements” section but I do not have one. All I have is Account Security, Authentication Settings, Password Security and Account Discovery. I need help because I have docs I need to send out and can’t because it’s making the recipients create an account and they don’t want to do that. 

Hi there, I have spend the last 24h trying to process an upgrade. Different cards, browsers, cleared my cache - all that was advised to me. Spoken to at least 10 of your support team members but no resolution has been given.I have been a customer for 4 years and I seem to be having lots of issue with every upgrade or downgrade.Can we get this resolved somehow - asap? Thanks, N 

Can I send multiple documents in one envelope, but merge each document with Certificate of Completion separately?I understand that only one CoC is accountable for one envelope. However, I have multiple documents required to be signed by one person, but needing to be uploaded into internal company server separately. I know document itself without the CoC is valid, but I want to be able to merge CoC + each document for archiving purposes. I downloaded the files separately and merged this myself outside the docusign system, but when I open the file, “signature not valid’ appears on the top. Please help me if this can be done. 

I have only recently set up an account, is it possible to retrieve documents from 2019

Hello,I need to have 7 different people sign a common document?How come I can only put 5 peoples names and email adresses ?thanks !!! 

Dear all,I’ve found this thread:as I was looking to download two documents sent in the same envelope separately. However, in my case I need to combine to each of them the certificate of completion to be compliant with the QA department guidance in our company which was not covered in that other thread’s answer. Would that be possible directly in DocuSign?I guess I could combine each of the pdfs to the general certificate of completion once I download the files separately but I’m not sure it that would break any kind of audit trail relevant thing in the process…? So I was hoping that I could extract that directly from DocuSign.Thanks for your help in advance! 🙂

Hi,  My account is on developer mode and it says that envelopes are unlimited, but since yesterday we’ve been experiencing an error that says ENVELOPE_ALLOWACE_EXCEEDED (see 2nd image), Please fix this asap, thank you.  Docusign Error: