DocuSign Notifications not being sent

Question

Hello, thanks in advance for your assistance.  I am new as an administrator.  We have about 100 people that use DocuSign, but we have one employee that sends out documents but notifications by email are never received.  Is there something in her settings that we can change.  She usually has to let us know there is a document and we see it available once signed in.  It would be nice it a notification was received.  Assuming this has to do with her settings as this doesn’t happen to anyone else.  Chris

Alexandre.Augusto · Accepted Answer

Hello, ​@cmcinerneyUsers can verify how their email preferences are set.See this article to learn how to do it:Manage Docusign email notification preferenceshttps://support.docusign.com/s/articles/How-do-I-manage-my-email-notifications?language=en_USI hope that helps, if so, I’d appreciate your Like here.Best,Alexandre

Ma.Cubio · Answer

Hello ​@cmcinerney,I hope you are doing well.If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Best regards,Ma. Cassandra |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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