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Hello, thanks in advance for your assistance. I am new as an administrator. We have about 100 people that use DocuSign, but we have one employee that sends out documents but notifications by email are never received. Is there something in her settings that we can change. She usually has to let us know there is a document and we see it available once signed in. It would be nice it a notification was received. Assuming this has to do with her settings as this doesn’t happen to anyone else. Chris
Solved
DocuSign Notifications not being sent
- Newcomer
Best answer by Alexandre.Augusto
Hello,
Users can verify how their email preferences are set.
See this article to learn how to do it: Manage Docusign email notification preferences
https://support.docusign.com/s/articles/How-do-I-manage-my-email-notifications?language=en_US
I hope that helps, if so, I’d appreciate your Like here.
Best,
Alexandre
+18- Docusign Employee
- Answer
Hello,
Users can verify how their email preferences are set.
See this article to learn how to do it: Manage Docusign email notification preferences
https://support.docusign.com/s/articles/How-do-I-manage-my-email-notifications?language=en_US
I hope that helps, if so, I’d appreciate your Like here.
Best,
Alexandre
- Community Moderator
Hello
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